Jasmin White
Marietta,GA
Summary
Personable and dedicated financial and technical support representative. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success and growth. Adept at evaluating customer concerns and needs to provide them with bank services and products that facilitate the attainment of their financial goals.
Overview
13
13
years of professional experience
Work History
Branch Manager
Georgia Auto Pawn
12.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Web Support
Lincoln Financial Group
10.2019 - 05.2023
- Answered user inquiries to resolve computer software or hardware operation problems.
- Entered commands and observed system functioning to verify correct operations and detect complex errors.
- Followed verification process for each customer interaction with no exception to the rule.
- Assist customer with gaining access to health and financial data online.
- Maintained knowledge of HIPPA and Health Privacy practices
- Managed 70-80+ incoming calls,and emails per day from customers
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, and telephone.
Personal Banker
Fifth Third Bank
06.2017 - 01.2019
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
- Processed customer transactions, including loan payments, applications, and safe deposit boxes
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Balanced Vault and multiple cash boxes daily.
- Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
- Counted daily funds with manual and machine-assisted methods.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Completed Vault in and out procedures with armed guards.
Regional Relationship Banker
Best Bank
01.2016 - 05.2017
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Traveled among 7 stores in South Atlanta obtaining rapport with staff and customer base
Store Manager
TitleMax
01.2011 - 12.2015
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured staffing and scheduling were optimal to ensure store performance and growth.
- Monitored team of 4 employee's performance and identified performance gaps for improvement and opportunities for individual growth
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Process and managing customer loans and payment transactions.
- Use negotiation skills to collect above store target metric.
- Maintained and continually updated on consumer lending and collection policies.
Education
Associate of Science -
University of Phoenix
Tempe, AZHigh School Diploma -
Cedar Grove High School
Ellenwood, GA05.2009
Skills
- Customer Satisfaction
- Verbal and Written Communication
- Interpersonal Skills
- Teamwork and Collaboration
- Multitasking and Prioritization
- Sales Techniques
- Problem Resolution
Cash Management
Cross-selling expertise
Opening and closing procedures
Branch operations
ATM balancing
Financial Institution Regulations
Banking Software Proficiency
Loan Payment Processing
Loan Origination
Timeline
Branch Manager
Georgia Auto Pawn
12.2023 - Current
Web Support
Lincoln Financial Group
10.2019 - 05.2023
Personal Banker
Fifth Third Bank
06.2017 - 01.2019
Regional Relationship Banker
Best Bank
01.2016 - 05.2017
Store Manager
TitleMax
01.2011 - 12.2015
Associate of Science -
University of Phoenix
High School Diploma -
Cedar Grove High School
Similar Profiles
Alexandra HoskinsAlexandra Hoskins
Customer Service Representative at Georgia Auto Pawn Inc.Customer Service Representative at Georgia Auto Pawn Inc.
Erika WilinghamErika Wilingham
Manager's Assistant at Georgia Auto PawnManager's Assistant at Georgia Auto Pawn
Ashton MannAshton Mann
HR Coordinator at Georgia Auto Law: Auto Accident AttorneysHR Coordinator at Georgia Auto Law: Auto Accident Attorneys