Jasmin White
Manchester,CT
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
General Warehouse Worker
Amazon
Manchester, CT
12.2023 - 07.2024
- Received shipments and checked for accuracy against purchase orders.
- Loaded and unloaded trucks with pallet jacks or forklifts.
- Organized warehouse space by moving materials and equipment around as needed.
- Ensured proper handling of fragile items when receiving, storing, picking, packing, shipping and loading products into trucks.
- Cleaned up work areas at the end of each shift to maintain a safe work environment.
- Reported any damaged items to supervisors immediately upon discovery.
- Maintained good housekeeping practices throughout the day in accordance with OSHA regulations.
- Utilized hand tools such as box cutters, tape guns, shrink wrap machines.
- Communicated effectively with co-workers regarding product movement within the facility.
- Followed instructions accurately from written documents such as work orders or voice commands from supervisors or leads.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Used pallet jacks to move items to and from warehouse locations.
- Packed boxes and stock using organizational guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Part-Time Manager
Claires Stores Inc
Manchester, CT
10.2022 - 12.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Produced thorough, accurate and timely reports of project activities.
Cashier/Sales Associate
Home Depot
Manchester, CT
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Some College (No Degree) - General Studies
Manchester Community College
Manchester, CTSkills
- Stock control
- Shipping and receiving
- Warehouse Safety
- Loading and unloading
- Heavy Lifting
- Order Picking
- Strategic Planning
- Negotiation
- Verbal and written communication
- Team Leadership
- Sales Techniques
- Complex Problem-Solving
- Money Handling
- Customer Service
- Loss Prevention
- Order Processing
- Retail Sales
- Upselling strategies
- Independent judgement
- Problem-Solving
- Customer Engagement
- Stocking and Receiving
- Product Recommendations
- Product Knowledge
- Positive and professional
- Teamwork
- Phone Etiquette
- Conflict Resolution
- Store Opening and Closing
- Sales goal achievement
- Store maintenance
- POS System Operation
Certification
- Phlebotomy Certification
Timeline
General Warehouse Worker
Amazon
12.2023 - 07.2024
Part-Time Manager
Claires Stores Inc
10.2022 - 12.2023
Cashier/Sales Associate
Home Depot
Some College (No Degree) - General Studies
Manchester Community College