JASMIN WIESSNER
Smyrna,GA
Summary
Results-driven Customer Satisfaction and Loyalty Coordinator with forward-thinking approach centered on company success and competitive growth. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Office Assistant
Knapp
Kennesaw, Georgia
04.2024 - Current
- Performed data entry tasks into various computer systems accurately and efficiently.
- Provided administrative support to multiple departments as needed.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Customer Service Manager
Autonation Nissan Marietta
Marietta, GA
12.2022 - 04.2024
- Took ownership of customer issues and followed problems through to resolution
- Educated customers regarding regular maintenance protocols to preserve vehicle condition
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies
- Increased team productivity by providing ongoing training and support to customer service representatives
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Owner Loyalty Manager
Autonation Nissan
Marietta, GA
07.2022 - 12.2022
- Consulted with customers to assess needs and propose optimal solutions
- Managed and worked closely with the Service and Sales department to promote a positive experience for customers, ensuring their satisfaction in every day interaction whether they're buying a car, or servicing at the Dealership
- Established, optimized and enforced business policies to maintain consistency across industry operations.
Assistant Manager
Evolve High End Clothing
Woodstock, United States
10.2021 - 07.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
August Bebel Oberschule
08.2019
Skills
- Computer Skills
- Client Needs Assessment
- Meeting Sales Goals
- Time Management
- Conversationalist
- Data Entry
- Building Customer Loyalty
- Upselling Techniques
- Item Ticketing and Pricing
- Adaptability
- Anticipates Needs
- Policy and Procedure Adherence
Languages
- German, Native or Bilingual
- English, Native or Bilingual
Timeline
Office Assistant
Knapp
04.2024 - Current
Customer Service Manager
Autonation Nissan Marietta
12.2022 - 04.2024
Owner Loyalty Manager
Autonation Nissan
07.2022 - 12.2022
Assistant Manager
Evolve High End Clothing
10.2021 - 07.2022
High School Diploma -
August Bebel Oberschule
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