Jasmin Wiessner

Customer Service Manager with over 3 years of experience leading initiatives to improve client satisfaction and loyalty. Demonstrates expertise in data analysis, team leadership, and cross-department collaboration, with a proven track record of enhancing operational efficiency and customer engagement. Committed to fostering a culture of teamwork and innovation to drive continuous improvement and success.

Billingual in English and German

• Implemented customer feedback initiatives, significantly enhancing owner satisfaction and fostering long-term loyalty.
• Developed targeted marketing campaigns, driving engagement and generating substantial improvements in owner retention rates.
• Analyzed customer data to identify trends, leading to informed strategies that optimized service offerings and increased sales.
• Coordinated cross-departmental workshops to align on customer engagement strategies, strengthening team synergy and effectiveness.
• Led customer service initiatives that enhanced client satisfaction scores, resulting in measurable improvements in loyalty and repeat business.
• Coordinated training sessions for staff, fostering a culture of teamwork and ensuring consistent service excellence across all customer interactions.
• Maintained accurate records of customer feedback, enabling targeted improvements and contributing to a more streamlined service process.
• Provided essential administrative support, enhancing team efficiency and ensuring smooth daily operations.
• Coordinated scheduling for multiple departments, fostering effective communication and timely project execution.
• Maintained detailed records of office supplies, optimizing inventory levels and reducing overhead costs.
• Streamlined rental processes to enhance customer experience, resulting in quicker turnaround times and improved client satisfaction.
• Maintained accurate rental records and documentation, ensuring compliance with company policies and enhancing operational efficiency.
• Provided exceptional customer service, actively listening to client needs and addressing concerns to build lasting relationships.