Jasmin Willmore
Kissimmee
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
13
13
years of professional experience
Work History
Homeowner Association Administrator
First Service Residential
03.2023 - Current
- Promoted from front desk associate to administrator, based on exceptional performance and leadership.
- Oversee day to day operations of the HOA, including vendor coordination, and compliance enforcement.
- Collect dues, and track expenses to ensure the financial stability of the HOA.
Front Desk Associate
First Services Residential
12.2020 - 03.2023
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
Front Desk Lead
Mondrian/Admiral Security Services
04.2018 - 10.2020
- Supervised front desk operations for a high -rise building, ensuring top-tier service to residents, guest, and vendors.
- trained and managed front desk staff, improving team efficiency and maintaining a professional environment.
- coordinated resident requests, including maintenance issues, package deliveries, and visitor access,
- maintained security protocols by monitoring access to the building and ensuring adherence to policies.
- liaised with property management and vendors to schedule maintenance and service appointments.
- streamlined communication between residents and building staff, addressing concerns promptly and professionally.
- Ensured the lobby and front desk area remained clean, organized, and welcoming.
Night Auditor (Promoted)
Stay Sky Suites
10.2017 - 04.2018
- Prepared daily financial reports for Management, reconciling discrepancies and balancing accounts.
- Managed overnight guest services including late check ins and emergency situations.
- Performed system updates and maintained compliance with company policies and procedures.
- supported front desk operations during night shifts, ensuring smooth transitions to morning team.
Front Desk Agent
Stay Sky Suites
05.2017 - 04.2018
- Greeted and assisted guests with check ins, check outs, and reservations efficiently. Managed guest requests, complaints, and special accommodations to ensure a positive experience.
- Answered multi-line phones, handled billing inquiries, and processed payments accurately.
- Collaborated with housekeeping and maintenance teams to fulfill guest needs and uphold hotel standards.
- Maintained accurate records of room availability, guest accounts and front desk operations.
Patient Registration Specialist
Greenwich Hospital and Yale School of Medicine
07.2012 - 05.2017
- Registered and admitted patients to the emergency room efficiently, ensuring accuracy of personal, medical, and insurance information under high pressure conditions.
- Verified insurance eligibility and processed authorizations to ensure timely billing and compliance with hospital policies.
- Provided exceptional customer service to patients and families, maintaining confidentiality and empathy in sensitive situations.
- Coordinated with medical staff to prioritize critical cases and streamline patient flow within the E.R.
- Responded to patient inquires and resolved concerns while maintaining professionalism in a fast paces environment.
- Acknowledged by hospital leadership for exceptional contributions to improving patient registration workflows while maintaining high-quality service standards.
Education
High School Diploma -
Julia Richman
New York, NY06-1990
Skills
- Database management
- Office coordination
- Scheduling meetings
- Document preparation
- Data entry
- File organization
- Calendar management
- Office supplies management
Languages
Spanish
Native or Bilingual
Timeline
Homeowner Association Administrator
First Service Residential
03.2023 - Current
Front Desk Associate
First Services Residential
12.2020 - 03.2023
Front Desk Lead
Mondrian/Admiral Security Services
04.2018 - 10.2020
Night Auditor (Promoted)
Stay Sky Suites
10.2017 - 04.2018
Front Desk Agent
Stay Sky Suites
05.2017 - 04.2018
Patient Registration Specialist
Greenwich Hospital and Yale School of Medicine
07.2012 - 05.2017
High School Diploma -
Julia Richman
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