Jasmina Drekovic
New York
Summary
Results-driven professional with years of experience in sales, client services, and repairs. Proven track record of consistently meeting and exceeding sales goals, with an ability to develop and maintain successful relationships with clients. Skilled in data analysis, forecasting, and problem-solving to optimize customer service, increase sales, and identify new business opportunities. Highly motivated self-starter, with a passion for providing exceptional customer service and achieving success.
Overview
6
6
years of professional experience
Work History
Operations Specialist
Moncler, USA
10.2022 - Current
- Managed incoming and outgoing shipments, including c-commerce orders, store transfers and company supplies
- Demonstrated excellent customer service skills when dealing with client inquiries
- Conducted regular cycle counts and promptly addressed inventory discrepancies using Excel
- Arrange monthly training sessions and morning meetings focused on product care and storage procedures
- Monitor the shipping and receiving of all After Sales items, and process incoming spare parts, confirming and pairing them with repair claims
- Generate new systems for smoother After Sales process.
- Maintain 99% store escalation completion rating
Senior Client Advisor
Golden Goose
02.2021 - 12.2022
- Participated in brainstorming sessions to generate ideas for new product offerings and services.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Managed inventory levels and restocked shelves to ensure product availability for customers.
- Supported the sales team, answering customer inquiries with superior product knowledge.
Seasonal Sales Associate
Bloomingdales
11.2020 - 01.2021
- Organized store displays according to corporate guidelines for maximum visibility and appeal.
- Built strong relationships with customers through friendly interactions.
- Efficiently handled multiple tasks simultaneously while maintaining attention to detail.
Sales Associate
Lester's NYC
07.2019 - 10.2020
- Greeted customers warmly and offered assistance.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Education
Bachelor of Business & Bachelor of Arts -
Baruch College
12.2023
Skills
- Ability to Multitask - Expert
- Critical thinking and problem solving - Expert
- Leadership Skills - Expert
- Fast Learner - Expert
- Ability to Work in a Team - Expert
- Customer Service - Expert
- Microsoft Office Word - Expert
- Microsoft Excel - Expert
- Microsoft PowerPoint - Expert
- SAP - Expert
LANGUAGES
English
Croatian
Timeline
Operations Specialist
Moncler, USA
10.2022 - Current
Senior Client Advisor
Golden Goose
02.2021 - 12.2022
Seasonal Sales Associate
Bloomingdales
11.2020 - 01.2021
Sales Associate
Lester's NYC
07.2019 - 10.2020
Bachelor of Business & Bachelor of Arts -
Baruch College