Jasmina Mia Ibrisevic
Des Moines,IA
Summary
A bilingual, trustworthy , outgoing & faster learner with over 10+ experience in many fast-pace environments. Seeking to establish a responsible, though challenging positions in the medical ,sales or customer service field. Who always applies their vast knowledge and experience with a company where its able to increase the value of the company through excellence and dedication.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Phlebotomist
Bayfront Health St. Petersburg
Saint Petersburg, FL
08.2019 - 05.2021
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories over.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Floated throughout Level II hospital with over 480 beds.
Patient Care Technician -Float
Bayfront Health St. Petersburg
Saint Petersburg, FL
08.2019 - 05.2021
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to Nurses and Physicians.
- Supported patient admissions, discharges and transfers to promote team efficiency.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Provided care for patients based on physical, psychological, educational and safety criteria.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented observations and baseline measurements in medical records.
Phlebotomist
CSL Plasma Services
Pinellas Park, FL
11.2018 - 07.2019
- 2,000+ veinapuntures in very high pace environment.
- Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, Uses Personal Digital Assistant (PDA) to record incidents that occur during the apheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
- Performed calibrations and verified that maintenance has been performed as outlined in the SOPs.
- Resolved complex equipment alarms or donor issues.
- Collected arm samples or whole blood samples from donors for testing.
- Educated new donors on the use of therapeutic products made from donated plasma.
- Maintains alertness to any reaction by donors and assists with reactions or notifies appropriate staff.
Phlebotomist/Lab Assistant
Health Link Diagnostic Laboratories
Largo, FL
09.2018 - 11.2018
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Properly calibrated and adjusted malfunctioning equipment to achieve precise test results.
- Conducted chemical analysis of bodily fluids and spent hemodialysis dialysate to determine actual values.
- Demonstrated competence in collecting lab samples for testing.
- Created worksheets and logged samples correctly into computerized tracking system.
- Identified abnormal test results and referred to Clinical Laboratory Scientist for further review.
- Carefully reviewed test results for accuracy.
Customer Service Manager
WALMART
Saint Petersburg, FL
06.2016 - 09.2018
- Supervised 30 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Followed through with client requests to resolve problems.
Education
Associate - SCIENCE
St Petersburg College
Saint Petersburg, FLPhlebotomy Certification -
Southern Technical Institute
St.petersburg,FL04.2018
Skills
- Decision Making
- Data Analysis
- Emotional and Social Support
- Caregiver Relations
- Activities of Daily Living ADL Support
- Surgical Preparation
- CPR Certification
- EMR Updating
- Basic Life Support
- Multitasking and Prioritization
- Calm Under Stress
- Emergency Response
- Empathy and Compassionate Care
- Time Management
- Infection Prevention and Control
- HIPAA Compliance
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Creative Thinking
- Team Leadership
- Honest and Ethical
Certification
CPR Certified
Public Speaking (7 years)
Training (4 years)
Medical Billing
Additional Information
- References provided under request.
Timeline
Phlebotomist
Bayfront Health St. Petersburg
08.2019 - 05.2021
Patient Care Technician -Float
Bayfront Health St. Petersburg
08.2019 - 05.2021
Phlebotomist
CSL Plasma Services
11.2018 - 07.2019
Phlebotomist/Lab Assistant
Health Link Diagnostic Laboratories
09.2018 - 11.2018
Customer Service Manager
WALMART
06.2016 - 09.2018
Phlebotomy Certification -
Southern Technical Institute
Associate - SCIENCE
St Petersburg College