Jasmin Brown
Douglasville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Efficient Revenue Cycle Manager highly skilled in procedure optimization and revenue metrics analysis to increase financial performance.
Overview
17
17
years of professional experience
Work History
Revenue Cycle Manager
Emory Healthcare
03.2020 - Current
- Manages all functions of the organization's billing and revenue cycle to maximize cash flow while maintaining and improving internal and external customer relations.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Provided staff and business partners with training on revenue cycle management best practices, increasing productivity across the department.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
- Maintained a thorough understanding of regulatory requirements, ensuring compliance throughout all aspects of the revenue cycle.
- Coordinated with revenue cycle analyst to produce accurate monthly reports on collection metrics and trends.
- Improved revenue cycle efficiency by streamlining processes and implementing best practices.
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
- Collaborated with clinical departments to optimize charge capture, documentation, and billing processes.
- Championed system enhancements that improved automated billing functionality.
Supervisor, Education & Training Management
Emory Healthcare
03.2016 - Current
- Supervise an office support staff of 4 Systems Trainers responsible for in class instruction
- Design or revise, develop and deliver instructor-led training and the supporting materials to various types of customer audience; onsite and remote
- Partner with Emory Physician Group Practice leadership, project teams, and key stakeholders to ensure training task are executed successfully throughout the project cycle
- Create assessments for students and leadership to evaluate the effectiveness of the training design with the goal of improving curriculum instruction and assessing employee knowledge transfer
- Develop and use work plans, trackers, and other project management tools to successfully complete training projects and materials on time
- Create reporting metrics to monitor and evaluate program effectiveness, training utilization, and staff performance to increase operational efficiency.
Human Resource Generalist
Emory Healthcare
08.2012 - 03.2016
- Supported over 3,000 employees for the Emory Clinic and Emory Specialty Associates
- (Emory Physician Group Practice) Responsible for ensuring seamless transition of Emory Specialty Associates acquisitions including data mapping, offer letters, benefits overview and training of HR policies & procedures
- Responsible for Onboarding Emory Specialty Associates new hires
- Served as the primary contact for all recruitment initiatives across metro Atlanta
- Partnered with management teams on employee relations matters, including performance management, coaching, policy interpretation, and application
- Participated in government investigations to include the Department of Labor and Equal Employment Opportunity Commission
- Conducted workplace investigations, including complex employee grievances, and facilitated resolution
- Partnered with compensation to implement job reclassifications for all Emory Specialty Associate employees to ensure uniform pay practices.
Manager, PFS
Emory Healthcare
02.2007 - 08.2012
- Recruited as the right hand to the Senior Director to manage budgetary expectations for FTE hiring to increase productivity and maximize revenue collection
- Successfully spearheaded and standardized recruitment and hiring practices by evaluating business bottlenecks with the centralized recruitment team and turned them into assets for PFS
- Streamlined operations and within 6 months, cost reduction initiatives resulted in a decreased temp labor employment by 20%, hire cycle time decreased from 57 days to 20 days, and FTE hiring increased by 25%
- Implemented hiring metrics and reporting analysis to meet performance goals of hiring 10 FTEs per month
- Fostered good business relationships with management teams by partnering with each department to design specific recruitment strategies to support their business needs
- Partnered with senior leadership to devise and implement various new business development initiatives including, employee engagement, employee development, and informational sessions to increase transparency and cross training initiatives
- Collaborated with human resources to establish job reclassification, reviewed current compensation models to provide a career lattice for promotional opportunities
- Managed first line supervisors for cross panel interviews to ensure consistent hiring practices and oversaw employee dismissals
- Conducted exit interview surveys, reviewed trends, and partnered with senior leadership to discuss areas of improvement to lower attrition
- Collaborated with management teams to create a new hire on boarding program to help new hires acclimate to their work environment, improve recruitment strategies, and increase employee retention and satisfaction
- Collaborated with senior leadership to determine management eligibility for leadership development programs
- Managed performance improvement plans and 360 performance review appraisals.
Education
Master of Human Services - Gerontology
Mercer University
Atlanta, GA05.2018
Bachelors of Arts - Healthcare Administration
Ashford University
05.2017
Skills
- Human Resources
- Employee Relations
- Training
- Leadership
- Recruitment
- Project Management
- Data Analytics
- Relationship building and management
- Cash Flow Management
- Billing cycle expertise
Hobbies and Interests
- Population Health Management
- Patient Family Centered Care
- Gerontology
- Operations
Affiliations
- Healthcare Financial Management Organization
Timeline
Revenue Cycle Manager
Emory Healthcare
03.2020 - Current
Supervisor, Education & Training Management
Emory Healthcare
03.2016 - Current
Human Resource Generalist
Emory Healthcare
08.2012 - 03.2016
Manager, PFS
Emory Healthcare
02.2007 - 08.2012
Master of Human Services - Gerontology
Mercer University
Bachelors of Arts - Healthcare Administration
Ashford University