Jasmine Acker
Summary
I have over ten years in customer service and health coaching. Skilled in training new employees and fostering team collaboration to improve service processes. Ready to drive customer loyalty through tailored wellness solutions.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Wells Fargo
01.2020 - 10.2025
- Assisted customers with account inquiries and service requests.
- Resolved issues by applying company policies and procedures.
- Provided product information to help customers make informed decisions.
- Handled high-volume calls while maintaining professionalism and efficiency.
- Collaborated with team members to improve customer service processes.
- Documented customer interactions in the company's CRM system accurately.
- Trained new employees on customer service protocols and systems.
- Delivered feedback to management on customer trends and service gaps.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Health Coach
Press
01.2017 - 01.2020
- Developed personalized wellness plans for diverse client needs.
- Conducted one-on-one coaching sessions to guide health improvements.
- Facilitated group workshops on nutrition and lifestyle changes.
- Collaborated with healthcare professionals to enhance client care.
- Monitored client progress and adjusted plans as necessary.
- Educated clients on fitness techniques and healthy habits.
- Utilized health assessment tools to evaluate client wellness metrics.
- Provided ongoing support and motivation to clients for sustainability.
- Provided education around the importance of healthy eating, physical activity, sleep, stress management, and other lifestyle factors.
- Assessed clients' current diet and lifestyle habits to identify areas for improvement.
Customer Service Representative
NexRep
01.2014 - 01.2017
- Assisted customers with account inquiries and service requests.
- Resolved issues by applying company policies and procedures.
- Provided product information to help customers make informed decisions.
- Handled high-volume calls while maintaining professionalism and efficiency.
- Collaborated with team members to improve customer service processes.
- Documented customer interactions in the company's CRM system accurately.
- Trained new employees on customer service protocols and systems.
- Delivered feedback to management on customer trends and service gaps.
Education
High School Diploma -
Duval Virtual Instruction Academy
05-2014
Skills
- Call handling
- Issue resolution
- Product knowledge
- Employee training
- Customer relationship management
- CRM software
- Effective communication
- Team collaboration
- Live chat support
- Clerical support
- Minute taking
- Technical support
- Administrative support
Timeline
Customer Service Representative
Wells Fargo
01.2020 - 10.2025
Health Coach
Press
01.2017 - 01.2020
Customer Service Representative
NexRep
01.2014 - 01.2017
High School Diploma -
Duval Virtual Instruction Academy