Track and account for all Military Treatment Facilities generated specialty care that are deferred to the network until closure
Track all STAT, Urgent, and Priority referrals
Report up to management and stakeholders as required
Adhere to all rules and regulations including but not limited to HIPAA, TJC
Report that details the number of MTF generated initial specialty care deferred to the network, the number of CLRs uploaded into the EHR within 30 and 60 days, total number of CLR reports not received after 180 days, beneficiary referrals canceled and CLR error rates
CLR Chaser
Cherokee Federal
04.2023 - 06.2023
Track and account for all Military Treatment Facilities generated specialty care that are deferred to the network until closure
Track all STAT, Urgent, and Priority referrals
Report up to management and stakeholders as required
Adhere to all rules and regulations including but not limited to HIPAA, TJC
Report that details the number of MTF generated initial specialty care deferred to the network, the number of CLRs uploaded into the EHR within 30 and 60 days, total number of CLR reports not received after 180 days, beneficiary referrals canceled and CLR error rates
CLR Chaser
FSR (Federal Staffing Company)
05.2022 - 03.2023
Track and account for all Military Treatment Facilities generated specialty care that are deferred to the network until closure
Track all STAT, Urgent, and Priority referrals
Report up to management and stakeholders as required
Adhere to all rules and regulations including but not limited to HIPAA, TJC
Report that details the number of MTF generated initial specialty care deferred to the network, the number of CLRs uploaded into the EHR within 30 and 60 days, total number of CLR reports not received after 180 days, beneficiary referrals canceled and CLR error rates
MSR
Navy Federal Credit Union
03.2021 - 04.2022
Provide member service via phone
Protect and verify identity of caller; review account information for alerts and account irregularities
Understand and comply with federal and other regulations relating to financial products and services
Analyze, research and resolve problems and discrepancies related to member accounts
Identify opportunities to cross service products and increase product penetration
Perform account transactions Basic/Routine
Effectively perform all duties required for MSR
Contractor for Navy Federal
Aerotek
08.2020 - 03.2021
Company Overview: Contractor for Navy Federal
Provide member service via phone
Protect and verify identity of caller; review account information for alerts and account irregularities
Understand and comply with federal and other regulations relating to financial products and services
Analyze, research and resolve problems and discrepancies related to member accounts
Identify opportunities to cross service products and increase product penetration
Perform account transactions Basic/Routine
Effectively perform all duties required for MSR
Contractor for Navy Federal
Stylist
Cuts by us
01.2020 - 08.2020
Prepared bank deposits
Met and greeted customers and took care of payments
Processed credit card with various machines and printers
Booking appointments
Customer service
Provided paying and receiving transaction services to customers with accuracy professionalism and a high level of service
Answered customer inquiries regarding products
Identified customer's potential product and services needs
Answered incoming telephone calls in a friendly and professional manner
Stylist/Manager
Mastercuts/ Regis corporation
07.2014 - 12.2019
Prepared bank deposits
Showcased ability to compile monthly, quarterly and annual business statistical reports to indicated profit/loss, and other pertinent business reports
Met and greeted customers and took payments and helped with their needs
Kept up with employees' time and benefits records
Processed credit card with various machines and printers
Identified customer's potential product and services needs
Answered incoming telephone calls in a friendly and professional manner