Hi, I’m
JASMINE A. COBY
Waxahachie,TX
Summary
Detail-oriented and adaptable professional with over a decade of experience in public utilities, customer service, and sales. Proven ability to manage high-pressure situations, prioritize tasks, and maintain accuracy in technical and client-facing roles. Experienced in water treatment operations, data entry, and customer engagement with a commitment to safety and quality control. Strong interpersonal and problem-solving skills developed through diverse positions in municipal operations and sales management. Recently earned an Associate’s degree in Information Technology, combining hands-on experience with a solid technical foundation.
Overview
12
years of professional experience
1
Certification
Work History
City of Waxahachie
Water Treatment Operator
06.2018 - 01.2022
Job overview
- - Operate and adjust controls on equipment to purify and clarify water and dispose of sewage.
- - Collect and test water samples to monitor for contaminants.
- - Handle chemicals safely, applying ammonia, chlorine, or lime for disinfection.
- - Monitor gauges and meters to assess load requirements and equipment performance.
- - Document findings, test results, and system operations for accurate record-keeping.
- Optimized plant operations for reduced energy consumption and environmental impact.
- Maintained accurate records of treatment processes, equipment performance, and laboratory analyses to support regulatory documentation requirements.
Fashion Glass & Mirror
Business Center Representative
01.2018 - 06.2018
Job overview
- - Delivered excellent customer service via phone support.
- - Handled high call volumes with speed and professionalism.
- - Researched and provided builder status updates.
- - Entered detailed notes and updates into computer systems.
- - Resolved customer concerns and fostered a positive customer experience.
- Coordinated networking events within the facility that facilitated collaboration among clients.
- Assisted in creating an online booking system that streamlined meeting room reservation processes.
Legends Bar & Grill
Waitress
09.2016 - 06.2018
Job overview
- - Provided attentive table service in a fast-paced restaurant.
- - Delivered orders with clear communication and professionalism.
- - Maintained cleanliness and sanitation of workspaces.
- - Supported team members during high-volume events.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waxahachie Autoplex
Internet Sales Manager
01.2012 - 11.2017
Job overview
- - Responded promptly to internet inquiries, maintaining a 1-hour response goal.
- - Handled 100+ leads daily and converted them into qualified sales opportunities.
- - Adapted sales approaches to diverse client bases.
- - Focused on continuous improvement in internet sales processes.
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
Exxon
Cashier
01.2012 - 05.2012
Job overview
- - Managed fast and accurate cash handling in a high-traffic environment.
- - Assisted with store opening/closing procedures.
- - Delivered a friendly, customer-first experience.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
YMCA
Daycare Provider
01.2012 - 03.2012
Job overview
- - Provided nurturing care and engaging activities for children.
- - Maintained a safe, developmentally appropriate learning environment.
- - Encouraged exploration and learning through play.
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Chicken Express
Team Member
01.2010 - 01.2011
Job overview
- - Fulfilled food orders quickly and accurately in a high-volume setting.
- - Maintained stock and supported team operations.
- - Ensured compliance with safety and cleanliness protocols.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Education
Waxahachie High SchoolWaxahachie, TX
High School Diploma
05.2011
Full Sail UniversityWinter Park, FL
Associate of Science from Information Technology
09-2024
Skills
- Task Prioritization
- Critical Thinking
- Quality Control
- Data Entry
- Customer Service & Call Handling
- Safety & Compliance
- Valve operation
- Water treatment processes
- System monitoring
- Flow control
Certification
Water Treatment D License – Texas Commission on Environmental Quality (TCEQ)
Water Treatment C License – Texas Commission on Environmental Quality (TCEQ)
Timeline
Water Treatment Operator
City of Waxahachie
06.2018 - 01.2022
Business Center Representative
Fashion Glass & Mirror
01.2018 - 06.2018
Waitress
Legends Bar & Grill
09.2016 - 06.2018
Internet Sales Manager
Waxahachie Autoplex
01.2012 - 11.2017
Cashier
Exxon
01.2012 - 05.2012
Daycare Provider
YMCA
01.2012 - 03.2012
Team Member
Chicken Express
01.2010 - 01.2011
Waxahachie High School
High School Diploma
Full Sail University
Associate of Science from Information Technology
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