Jasmine Adams
Operations Manager
Dallas,TX
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Operations Manager
Ulta Cosmetics
, TX
09.2022 - Current
- Leading a high-performing team comprised of the Merchandise & Service Coordinator along with store associates to complete tasks, you will have overall responsibility for all aspects of store operations, including inventory-related processes, merchandise resets, visual ad sets and pricing compliance
- This is a high-visibility role, creating WOW guest experiences—providing clarity, simplicity and on-demand wish fulfillment, through an availability of the right products at the right time and at the right price
- Championing and modeling the Ulta Beauty mission, vision and values
- Prioritizing and executing product and marketing resets, pricing updates, inventory related tasks along with replenishment
- Establishing strong vendor partnerships that are mutually beneficial in delivering shipment and planogram expectations
- Meeting/exceeding sales, profitability and operational goals
- Forecasting/adjusting payroll to maximize productivity and workload
- Reviewing/interpreting financial and operational reporting, including store visit and audit results
- Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources
- Attracting, hiring, training, coaching, developing and retaining a diverse team of top talent
- Enhancing associate engagement by building a high-performance environment that inspires and encourages
- Promoting service excellence to leadership by sharing best-practices, establishing priorities and providing support
- Ensuring adherence to all Ulta Beauty policies, procedures and standards
- Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention
- Supporting continuous improvement by implementing company programs and influencing adoption
- Driving top-line sales, interpreting reporting data, managing payroll and controlling expenses
Learning and Development Manager
Extra Space Storage
Dallas, TX
01.2017 - 09.2022
- By collaborating with division management, the Division Learning Manager executes a learning strategy for the division
- This includes assessment of existing programs, and analysis of gaps
- Drive corporate initiatives and values through learning and development
- Instill a performance consulting mentality in the division
- Providing feedback and best coaching practices to district leaders
- Create developmental plans for teams and individuals
- Effectively manage learning resources necessary to implement these plans
- Manage the delivery of training and performance support solutions including new hire, management, team, technical, sales, service and training to support company and division objectives
- Manage training support functions
- Drive creative and aggressive improvements in training time to competency and performance execution
- Build strong relationships with internal partners
- Implement learning programs that will drive desired results
- Influence and contribute to building a service culture in the business
- Instill processes and tools that will drive consistent service delivery and common service behaviors across the division
- Measure the impact of various learning programs to ensure the appropriate business outcome is derived
- Assess opportunities for continued improvement, set goals and establish metrics for success
Facility Operations Manager
Extra Space Storage
Dallas, TX
01.2015 - 01.2017
- Recruit, motivate and retain a dedicated team of customer facing customer front line employees
- Drive your team with effective communication and provide coaching on customer service and sales strategies
- Managing physical assets including repair and maintenance systems and processes, vendor management and cleaning standards
- Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention
- Conduct monthly property audits and ensure operational standards and safety compliance are met
- Deliver Outstanding Customer Service
- Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
- Address customer inquiries and concerns promptly in a professional manner
- Grow and Maintain a Robust Business
- Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district
- Communicate effectively with customers, colleagues and team-members
District Team Lead
Extra Space Storage
Dallas, TX
01.2016 - 12.2016
- This position is responsible for maintaining the daily operations of multiple site locations
- Ensuring completion of Day One Onboarding process in respective systems with new hires
- Training and assisting in the development of new employees using Extra Space University (LMS) and effective adult learning, behavior based learning methodologies
- Providing on-going training and mentoring of new policies and procedures as well as follow-up skill retraining as directed by the DM/DLM through effective role-playing, coaching, and knowledge sharing
- Serving as a resource and acting as policy and procedure expert for the district regarding operations, sales, marketing and computer processes
- Coordinating as needed and delivering training in district meetings and conference calls including job aids, content, ice breakers, team building, as directed by the DM/DLM
- Screening and interviewing candidates for open positions
- Acting as first contact for customer issues before escalation to the District Manager
- Partnering with DM to drive operational goals and district contests
- Adequately scheduling personnel
- Assisting DM in conducting audits, Extra Clean site visits, and any other district projects as needed
- Coordinating activities related to new store acquisitions
Store Manager
Extra Space Storage
Dallas, TX
10.2014 - 10.2015
- Manage the day-to-day operations of one or more sites
- Develop customer relationships by identifying their storage needs and providing solutions
- Improve sales objectives through unit rentals, unit insurance, and moving supplies
- Guide new customers through rental processes and agreements
- Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits
- Ensure the facility meets the highest cleanliness standards through general maintenance duties
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Approved regular payroll submissions for employees
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Dallas, TX 01.2020 - 05.2022
Associate of Arts - Fine Arts
El Centro Community College
Dallas, TX 08.2015 - 05.2017
High School Diploma -
Townview Magnet Center
Dallas, TX 08.2008 - 05.2012
Skills
Data Analysis
Performance CoachingStrategic & Innovative ThinkingRisk analysis and management
Project Management
P&L Management
Recruitment
Employment law knowledge
Process evaluation and enhancement
ADDIE expertise
Adult learning theories
Self-Motivated
Service contracts management
SAP expertise
Performance Evaluations
New product introductions strategies
Vendor sourcing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Manager
Ulta Cosmetics
09.2022 - Current
Bachelor of Science - Business Administration And Management
Western Governors University
01.2020 - 05.2022
Learning and Development Manager
Extra Space Storage
01.2017 - 09.2022
District Team Lead
Extra Space Storage
01.2016 - 12.2016
Associate of Arts - Fine Arts
El Centro Community College
08.2015 - 05.2017
Facility Operations Manager
Extra Space Storage
01.2015 - 01.2017
Store Manager
Extra Space Storage
10.2014 - 10.2015
High School Diploma -
Townview Magnet Center
08.2008 - 05.2012