Jasmine Adams
Tallahassee,FL
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, problem-solving skills, and project and task completion.
A dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase client satisfaction and drive business results. Brings top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
ContinuumGlobal For CVS
11.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Communicated with clients regarding account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Home Health Care Provider
Self-employeed
08.2019 - Current
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Developed and implemented care plans for clients.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Tournament Organizer
Contracted
08.2017 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Utilized social media to promote events and increase attendance.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Tournament Director
Self-employeed
08.2017 - Current
- Managed content for athletics website by keeping rosters, schedules and results relevant and up-to-date.
- Coordinated athletic events by reserving officials and referees, determining event budget and organizing signage, concessions and sound system vendors.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Partnered across departments to run smooth, professional events and activities.
- Coordinated matches for at least 100 players in each event. Most were simultaneously in multiple overlapping divisions.
Education
AA - General Studies
Tallahassee Community College
Tallahassee, FLB.A - Philosophy
Florida State University
Tallahassee, FLSkills
- Research Prowess
- Progress Documentation
- Patient Care
- Knowledge of State Regulations
- Behavior Redirection
- Clinical Documentation and Reporting
- Compassionate Client Care
- Behavioral Management
- Observational Skills
- Reading Comprehension
- Social Perceptiveness
- Complex Problem-Solving
- Logging Information
- Problem-Solving Ability
- CRM Software
- Complex Product Knowledge
- Issue and Complaint Resolution
- Critical Thinking
- Strong Analytical and Problem-Solving Skills
- Customer Data Confidentiality
- Grammar and clear English speech
- Understanding Customer Needs
- Client Documentation
- Case Management
- Customer Relations
- Managing Multiple Tasks
Languages
Sp
Professional Working
Portuguese
Limited Working
French
Limited Working
Timeline
Customer Care Representative
ContinuumGlobal For CVS
11.2023 - Current
Home Health Care Provider
Self-employeed
08.2019 - Current
Tournament Organizer
Contracted
08.2017 - Current
Tournament Director
Self-employeed
08.2017 - Current
AA - General Studies
Tallahassee Community College
B.A - Philosophy
Florida State University
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