Hi, I’m
Jasmine Adams
Fayetteville,GA
Summary
Results driven corporate professional with experience in program implementation, management, operations, and business process improvement. Equipped with in-depth knowledge and proven expertise in finance, management, communication, and customer service. Strong leader with educational backing and proven track record to support any organization. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 12-year history of successful industry performance. Skilled at drafting reports and business correspondence, managing mail, and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
years of professional experience
Work History
Coca-Cola
Financial Solutions Center Team Lead
10.2023 - Current
Job overview
- Supports the Branch Manager by ensuring all operational functions are properly performed by the staff
- Implements and reinforces sales and service standards through training, development, motivation and coaching or branch staff; Audit, balance, and maintain ATM’s, cash drawers, cash dispense machines, and bank vault on a weekly/monthly basis, according to policy
- Works to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.
- Ensures accurate record-keeping with diligent data entry and database management for vital company information.
- Maintains confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinates office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Develops and updates spreadsheets and databases to track, analyze, and report on performance and sales data.
- Optimizes calendar management for leadership by scheduling appointments strategically while considering priorities and minimizing conflicts.
Wells Fargo
Home Loan Processor 3
05.2020 - 06.2023
Job overview
- Maintained the ability to work in a fast-paced virtual environment, while effectively managing a pipeline of 30-45 loan files monthly from assignment to completion
- Facilitated smooth closing processes by diligently preparing necessary paperwork and communicating expectations to involved parties clearly.
- Navigated multiple computer applications to organize and filter assigned tasks.
- Assisted underwriting department in performing quality control audits on closed loans, identifying areas for improvement in future processes as needed.
- Maintained compliance with industry regulations and company policies through thorough review of all loan files.
Wells Fargo
Personal Banker 1
09.2018 - 05.2020
Job overview
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Analyzed complex account transactions to identify and mitigate financial crimes
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
Wells Fargo
Online Customer Service Lead
02.2016 - 09.2018
Job overview
- Managed resolving complex inquiries and various complaints utilizing various business lines
- Documented behaviors and trends to comply with conduct
- Facilitated new hire training and served as interim Supervisor to promote team engagement.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
Wells Fargo
Phone Bank/Credit Card Services Phone Banker 1, 2, & 3
07.2012 - 02.2016
Job overview
- Marketed products and services to customers after assisting with phone inquiries
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Coached and mentored phone bankers to meet productivity and quality KPIs
- Resolved customer escalated calls through use of additional resources
- Implemented team morale boosting activities to spark confidence with interactions
- Drove organizational change through dynamic talking points in meetings with Senior Leadership.
Education
Alabama A & M UniversityNormal, AL
Master of Arts from Communications
05.2023
Alabama A & M UniversityNormal, AL
Master of Business Administration from Business/ Human Resource Management
12.2021
Alabama A & M UniversityNormal, AL
Bachelor of Science from Business Management
05.2020
Skills
- Project and Vendor Management
- Cross-Functional Collaboration
- Organization
- Leadership
- Customer Service
- Communication
- Financial Management
- Data Analysis
- Content Creation/Web Development
- People Soft
- Workday
- Coaching and Mentoring
- Quality Control
- Workplace Safety
- Operations Management
- Diversity and Inclusion
- Regulatory Compliance
- Key Performance Indicators
- Human Resources Management
- Problem-Solving
- Attention to Detail
- Staff Training
- Data Entry
- Administrative Support
- Microsoft Office Suite
- Appointment Scheduling/Calendar Management
- Records Management
Timeline
Financial Solutions Center Team Lead
Coca-Cola
10.2023 - Current
Home Loan Processor 3
Wells Fargo
05.2020 - 06.2023
Personal Banker 1
Wells Fargo
09.2018 - 05.2020
Online Customer Service Lead
Wells Fargo
02.2016 - 09.2018
Phone Bank/Credit Card Services Phone Banker 1, 2, & 3
Wells Fargo
07.2012 - 02.2016
Alabama A & M University
Master of Arts from Communications
Alabama A & M University
Master of Business Administration from Business/ Human Resource Management
Alabama A & M University
Bachelor of Science from Business Management