Jasmine Adams
Oakland,CA
Summary
An exceptionally experienced customer service representative with over 10 years of practice in varying roles all prioritizing customer service and or customer satisfaction. Areas of skill include customer relationship retention, data entry, inventory control, warranty claim investigation and resolution, technical support, troubleshooting, de-escalation of phone calls, receptionist and clerical work, payment processing and more.
As an extraordinarily versatile and positive individual, I’m seeking to obtain a position that would allow me to utilize my knowledge and experience to be of an asset to the company. With a keen sense of professionalism and phone etiquette combined with a resolution focused mind set, connecting with customers via phone call or across a counter is my passion.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Warranty Specialist
Bond Manufacturing
Lodi, CA
01.2020 - 04.2023
- Answered and routed a high volume of inbound calls, online chat, and emails from existing customers to facilitate customer service.
- Meet personal and team qualitative and quantitative targets maintaining proper AHT and ART.
- Processed warranty claims, acting as a liaison between the retailer and the manufacturer, ensuring accuracy and adequacy.
- Asked probing questions to determine eligibility and service needs based on customers' coverage plans.
- Always learning new information and demonstrating retention with the application of knowledge in daily tasks.
- Monitor and maintain computer systems information for the company database, alert management of any missing information.
- Occasional travel to other sites, as needed.
Inventory Specialist
Westcare
Stockton, CA
05.2016 - 10.2019
- Conducted weekly physical counts of inventory materials, maintaining live and accurate counts for record
- Compiled reports of low, depleted, and anticipated supplies to forward to supervisor.
- Confirmed that delivered goods match purchase order upon delivery prior to invoice signature
- Responsible for receiving, storing, organizing, and distributing delivered supplies.
- Prepared monthly reports summarizing inventory activity and adjustments.
- Responsible for issuing the appropriate product and quantities to individual clients, according to their intake chart.
- Remedying short or missing product with clients personally to ensure satisfaction
Customer Service Representative
Alorica
Fresno, CA
03.2015 - 02.2019
- Answered a high inbound call volume from existing customers in a professional and timely manner.
- Identify customers' needs, clarify information with products or billing, and provide solutions or alternatives.
- Schedule and follow up with customers as necessary or promised.
- Maintained detailed records of customer interactions, inquiries, and comments for future reference.
- Resolved complex problems by collaborating with other departments, both internal and external, to provide solutions that meet customer needs.
- Follow communication scripts when handling specific topics, as pre-outlined by the company.
- Maintained records and confidentiality of personal and sensitive information.
Assistant Event Coordinator
Storylandplayland
Fresno, CA
01.2014 - 01.2015
- Greeted guests with a smile while managing guest list to ensure only invited individuals were admitted into the event.
- Assisted with the planning and coordination of events, including venue selection, catering arrangements and registration.
- Conducted site visits prior to an event in order to assess space requirements.
- Coordinated with external vendors to ensure they delivered their services on time.
- Began and ended events punctually by monitoring time and pacing schedule of activities.
- Interacted with guests throughout the duration of the party, ensuring their needs were met promptly.
- Collaborated with other staff members to ensure efficient operations during the party.
- Collected payments from clients and sponsors in a timely manner before the start of each event.
Education
High School Diploma -
Herbert Hoover High
Fresno, CA07.2012
Skills
- Type 55 wpm
- Detail oriented
- Professional and friendly attitude
- Advanced computer skills
- Passionate problem solving abilities
- Fast learner
- Excellent written and verbal communication
- Outstanding time management
- Strong interpersonal abilities
- Highly organized
- Phone etiquette
- Work well under pressure
Timeline
Customer Service Representative/Warranty Specialist
Bond Manufacturing
01.2020 - 04.2023
Inventory Specialist
Westcare
05.2016 - 10.2019
Customer Service Representative
Alorica
03.2015 - 02.2019
Assistant Event Coordinator
Storylandplayland
01.2014 - 01.2015
High School Diploma -
Herbert Hoover High