Jasmine Adams
Mobile,AL
Summary
Dynamic professional with extensive experience in customer relations and records management at USA Health. Proven ability to enhance client satisfaction through effective communication and needs analysis. Skilled in data entry and cross-functional team development, consistently exceeding service standards and fostering positive relationships to drive organizational success.
Overview
7
7
years of professional experience
Work History
Preservice Representative
USA Health
01.2023 - Current
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Collected, arranged, and input information into database system.
Health Information Clerk
CIOX HEALTH, Health Information Managment
10.2021 - 01.2023
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Used medical center hardware and software to produce required reports.
- Audited and reviewed patient information via EMR management to verify accuracy and completeness.
- Worked with professionals on scanning, coding and releasing information to departments.
- Located, retrieved, sent and scanned medical record data.
- Copied medical records and performed various clerical tasks as required.
Customer Service Representative
Ashley Furniture Homestore
03.2018 - 06.2020
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Arts -
Bishop State Community College
Mobile, ALBachelor of Science - Business Administration
University of South Alabama
Mobile, AL12-2026
Skills
- Telephone reception
- Needs analysis
- Cross-functional team development
- Sales reporting
- Records management
- Data entry proficiency
- Customer relations
Timeline
Preservice Representative
USA Health
01.2023 - Current
Health Information Clerk
CIOX HEALTH, Health Information Managment
10.2021 - 01.2023
Customer Service Representative
Ashley Furniture Homestore
03.2018 - 06.2020
Associate of Arts -
Bishop State Community College
Bachelor of Science - Business Administration
University of South Alabama
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