Cindy Choch

Efficiently assist members with general health insurance questions and enrollment using multiple applications for CoveredCA, Amazon Connect (AWS), Salesforce, including MS office, Outlook, Word and Teams to coordinate with senior team members and supervisors for accurate production.

Initiated a family owned and operated small business managing up to 5 employees offering 20+ specialty created ice cream flavors, malts, shakes, cakes and specialty desserts for general public and events.

Developed lessons and taught English as a second language in collaboration with other teachers based on various strategies including teamwork and critical thinking providing grades on progress with feedback aligning learning growth, goals and needs for 100+ students.

• Assisted in special events, organizing and planning, created lessons and exams engaging English as a second language
• Registered 10+ students' progress, attendance, grades and kept history with accurate records
• Supported 2 student teachers' in management and organization

• Maintained individual Medicare membership, reconciled and validated adjustments, billing and refunds, corrected discrepant enrollments related to Plan Benefit Packages and Medicare premiums.
• Temporary Medicare Billing Team Lead from 10/2014-08/2015 and lead up to 29 AAR's meeting daily, weekly and monthly and/or occasional hourly production goals, identified, researched and reconciled escalated billing or payment records and also collaborated with Regional Liaisons.