Jasmine Aguirre

Acct Support Adv Rep

DISH

Colorado Springs, CO

09.2021 - Current

Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Processed payments using point of sale system software.
Identified needs of customers promptly and efficiently.
Initiated delinquency process for past due invoices.
Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Assessed company operations for compliance with safety standards.
Monitored operations and reviewed records and metrics to understand company performance.
Processed customer orders and collected payment information.
Analyzed key performance indicators to identify effective strategies.
Established relationships with existing customers to promote new product or service opportunities.
Provided customer service by answering product and service related questions.
Greeted customers and responded to inquiries in a timely manner.
Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
Notified clients of payment discrepancies through notices.
Displayed strong telephone etiquette, effectively handling difficult calls.
Built relationships, earning client trust through listening to drive sales.
Answered phone calls and directed them to appropriate personnel.
Leveraged [Software] skills to input and compile data gathered from various sources.
Answered [Number] calls per shift to assist with customer questions and concerns.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.