Jasmine Al-Kohfa
Herriman,UT
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Strategic Resilience Group. Expert in conflict resolution and critical thinking, adept at managing high-stress situations with professionalism. Achieved significant improvements in customer service delivery through active listening and computer proficiency, fostering positive relationships, and efficient problem-solving.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Strategic Resilience Group
2023.02 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Infant Teacher
Leap Into Learning
2021.03 - 2023.01
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Promoted sensory development by providing access to different textures.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
Assistant Manager
Domino's Pizza
2019.10 - 2021.02
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Representative
Domino's Pizza
2018.04 - 2019.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Chaparral High School
Las Vegas, NV05.2019
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Child Care Experience
- Safety awareness
- Parent-Teacher Communication
- Curriculum Planning
- Early Childhood Development
Timeline
Customer Service Representative
Strategic Resilience Group
2023.02 - Current
Infant Teacher
Leap Into Learning
2021.03 - 2023.01
Assistant Manager
Domino's Pizza
2019.10 - 2021.02
Customer Service Representative
Domino's Pizza
2018.04 - 2019.10
High School Diploma -
Chaparral High School
Similar Profiles
Johnny SandersJohnny Sanders
GMP Manufacturing Tech at Bud Group/ ResilienceGMP Manufacturing Tech at Bud Group/ Resilience
ABRAHAM ARMOOHABRAHAM ARMOOH
Security Officer at STRATEGIC PROTECTION GROUPSecurity Officer at STRATEGIC PROTECTION GROUP
James LuceyJames Lucey
Market Development Manager at Strategic Senior Benefits GroupMarket Development Manager at Strategic Senior Benefits Group