Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jasmine Aldana

Summary

Dynamic Job File Coordinator at Servpro with proven expertise in customer service and data entry. Enhanced operational workflows and improved team productivity through effective multitasking and organization. Skilled in Microsoft Office, I consistently ensured accurate documentation and timely project completion, fostering strong relationships with clients and stakeholders.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Job File Coordinator

Servpro
03.2023 - Current
  • Monitor job file status to ensure accuracy in all job file documentation daily.
  • Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
  • Create/review estimate based on scope and photos from Production crew.
  • Maintain an accurate Work in Progress board for all active leads/projects.
  • Monitor and ensure all client requirements are followed.
  • Maintain internal and external communications with all stakeholders.
  • Review timestamps and other datapoints to reflect accurate reporting/KPMs.
  • Complete and review job file documentation for final upload and the audit process
  • Perform internal audit of all projects to ensure estimate captures all work performed.
  • Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.
  • Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.
  • Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
  • Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
  • Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
  • Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
  • Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
  • Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.
  • Perform other job-related duties as assigned.

Housekeeping Aide

Fredonia Hotel & Convention Center
07.2021 - 02.2023
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Transported soiled linens to laundry facilities.
  • Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
  • Prepared rooms with top-notch standards every time.
  • Removed soiled sheets, washcloths and towels.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.

Technician

Servpro
01.2018 - 07.2021
  • Inventory and load the work vehicle with equipment, products, and supplies needed for each project. Maintain a clean and organized vehicle and clean equipment appearance.
  • Prepare rooms/areas for work activities. Set up staging area and equipment for each project.
  • Perform restoration processes as directed.
  • Adhere to safety and risk management guidelines at all times.
  • Communicate with supervisor and other technicians to maintain efficient restoration processes.
  • Perform end-of-day/end-of-job cleanup and breakdown. Leave jobsite with a clean and orderly appearance.
  • Maintain an organized warehouse space. Clean and maintain the warehouse, office, and grounds, as assigned.
  • Develop restoration expertise in services, cleaning products, and equipment.
  • Other tasks/duties as required by employer.

Education

Nacogdoches High School
Nacogdoches, TX
06-2017

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Telephone skills
  • Time management
  • Appointment scheduling
  • Mail handling
  • Basic math
  • Microsoft office
  • Payment processing
  • Billing and invoicing

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Job File Coordinator

Servpro
03.2023 - Current

Housekeeping Aide

Fredonia Hotel & Convention Center
07.2021 - 02.2023

Technician

Servpro
01.2018 - 07.2021

Nacogdoches High School

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