Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Aldava

Phoenix,AZ

Summary


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience

Work History

Lead Medical Assistant/Surgery Scheduling Coordinator

Arizona State Urology
09.2018 - Current
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Reduced patient wait times with effective communication between surgeons, staff, and patients.
  • Provided compassionate support for patients and families throughout the surgery scheduling process.
  • Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
  • Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
  • Streamlined surgery scheduling processes for improved team productivity and patient satisfaction.
  • Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
  • Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
  • Supported surgical department staff by proactively addressing potential conflicts in the schedule before they arose.
  • Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
  • Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
  • Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
  • Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
  • Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
  • Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
  • Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
  • Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.

Medical Assistant

Academic Urology and Urogynecology of Arizona
12.2013 - 12.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.

Education

Everest College

Agua Fria High School
02-2013

Skills

  • HIPAA compliance
  • Clinical leadership
  • Insurance verification and billing
  • Scheduling and appointment management
  • Staff oversight
  • Professionalism and ethics
  • Critical thinking
  • Medical terminology knowledge
  • Procedure assistance
  • Compassionate
  • Appointment setting
  • Customer service
  • Sterile technique
  • Patient-focused care
  • Patient management
  • Reliable team player

Timeline

Lead Medical Assistant/Surgery Scheduling Coordinator

Arizona State Urology
09.2018 - Current

Medical Assistant

Academic Urology and Urogynecology of Arizona
12.2013 - 12.2017

Everest College

Agua Fria High School

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