JASMINE ALEXANDER
Tacoma,WA
Summary
Friendly, tech savvy insurance specialist with a background as a receptionist in various office settings coupled with 10 years of customer service. Knowledgeable about commercial health insurance, clerical requirements and client servicing. Successful at prioritizing tasks with excellent time management abilities, maintaining organization and optimizing workflow. Able to work successfully on team projects and skilled in prioritizing and completing tasks independently.
Overview
9
9
years of professional experience
Work History
Inpatient Insurance Verification Specialist
Community Health Systems, CHS
01.2023 - Current
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Obtained insurance pre-certification and/or prior authorization for patients' inpatient hospital stays and inpatient surgeries
Insurance Auth Specialist, Receptionist, PT Tech
Magnolia Physical Therapy
05.2019 - 07.2022
- Obtained insurance pre-certification and/or prior authorization for patients' physical therapy appointments
- Answered multi-line phone system, routed calls, delivered messages to staff
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance
Customer Service Coordinator
Winn Dixie
08.2016 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored and reported on trends in customer interaction and sales reports to evaluate processes and capitalize on improvement opportunities
- Resolved concerns with products or services to help with retention and drive sales
- Balanced safe, prepared tills and prepared register bags for next sales date
Education
No Degree - Nursing
The University of Texas At Arlington
Arlington, TXNo Degree - Kinesiology
Louisiana State University And A&M College
Baton Rouge, LASkills
- Customer advocacy
- Verbal and written communication
- Conflict resolution
- Computer/Data entry
- Attention to detail
- Interpersonal skills
- Problem solving
- Administrative assistance
- Time management
- Adaptability
Websites
Timeline
Inpatient Insurance Verification Specialist
Community Health Systems, CHS
01.2023 - Current
Insurance Auth Specialist, Receptionist, PT Tech
Magnolia Physical Therapy
05.2019 - 07.2022
Customer Service Coordinator
Winn Dixie
08.2016 - 05.2019
No Degree - Nursing
The University of Texas At Arlington
No Degree - Kinesiology
Louisiana State University And A&M College
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