Jasmine Alvarenga
Miami,FL
Summary
Dynamic and results-oriented professional with a proven track record at IHOP, adept at managing high-pressure situations and enhancing customer satisfaction. Skilled in effective communication and multitasking, demonstrated through seamless handling of to-go orders and fostering team efficiency. Excel in complaint resolution and fluent in multiple languages, significantly contributing to service quality and operational success.
Overview
1
1
year of professional experience
Work History
Host
IHOP
11.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
To-Go Specialist
IHOP
11.2023 - Current
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Operated cash register to accept cash, debit and credit card payments from customers.
Education
Bachelor of Science - Nursing
Miami Dade College
Miami, FL08-2028
Skills
- Team player mentality
- Exceptional communication
- Foreign language skills
- Strong multitasking
- Complaint resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
IHOP
11.2023 - Current
To-Go Specialist
IHOP
11.2023 - Current
Bachelor of Science - Nursing
Miami Dade College