Jasmine Anderson
San Antonio,TX
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished with proven track record of exceeding aggressive production objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Data Cleanse Agent/SME
BCForward-Contractor-Accenture
09.2023 - Current
- Processing, running eligibility for third party insurance policies
- Updating policy information, policyholder, group numbers, effective and term dates and types of coverage covered
- Verifying active and termed policies to update for recoupment of funds for state benefit recipients
- Assisting with training new agents to run eligibility, shadowing and giving quality assessments
- Teaching navigation and how to verify effective dates and types of coverage.
Third Party Resources
BcForward-Contractor-Accenture
08.2022 - 09.2023
- Update, add and verify third party insurance for Texas Medicaid and Medicare recipients, coordination of benefits
- Provide updates and verify eligibility for providers, clients and MCOs
- Advise clients on how third party insurance and medicaid work together as well as directing clients and providers to the appropriate department for further assistance
- Data entry of policy information such as, effective and termination dates, policy number, group number and subscriber information
- Making updates in OHI application as well as Phoenix and CRM tickets.
Team Lead Assistant
eTeam Inc-Contractor-Accenture
08.2021 - 02.2022
- Assisting members with applications and running eligibility to see if they qualify for health and dental coverage with help from the state and government with tax credits
- Assisted with applications, reporting changes, running eligibility, enrolling and advising prospects of documents needed to verify their account
- Also trained in tech support to help those members who needed assistance in gaining access to their online portal
- Assisted in call backs to members who hadn't received the proper assistance they needed
- All calls require specific notating and handling each member with care so they can have satisfactory experience as well as access to available affordable health care
- Assisting with training and shadowing and assisting new agents with using the systems via teams chat and video call with live screen sharing
- Coaching agents and helping with QA scores
- Data entry, case security and time management essential in this job.
Customer Service Representative
Alorica
10.2020 - 08.2021
- Receiving incoming phone calls for customers inquiring about their card information
- Cards issued to card holders receiving state benefits such as unemployment, child support and other state and local benefits from different agencies.
Manager on Duty (MOD) + Front End Supervisor
Ross Dress For Less
12.2018 - 11.2019
- Cashiering, voiding transactions, getting cashiers change, training new employees as well as recovering the store
- Cash office (balancing tills, preparing deposits for pickup, making change for registers, approving return transactions).
Office Manager
SideAFects
02.2016 - 12.2018
- Accts payable, ordering materials, customer service and assisting with daily objectives
- Answering phones, preparing payroll, filing, paying bills, greet customers
- Manage employee records as well as other office duties.
Customer Service Representative
Nationwide Pennant & Flag
01.2014 - 02.2016
- Taking orders, working in business works, following up with customers and order status
- Identifying all aspects of the printing and manufacturing business
- Communicating with customers as well as selling retail merchandise.
Medication Technician/Patient Care Assistant
Colonial Gardens
01.2010 - 01.2014
- Assisting Dementia and Alzheimer's patients in their everyday lives
- Grooming, feeding, and monitoring vital signs are a small part of my everyday responsibilities.
Customer Service Representative
West Corporation
01.2008 - 01.2009
- Assisting customers with reservation bookings, entertainment, and customer complaints.
Education
High school diploma -
Allison L. Steele High School
Schertz, TX05.2007
Skills
- Quality Assurance
- Technical Support
- Salesforce (3 years)
- CRM software (5 years)
- Quality assurance (3 year)
- OHI (Less than 2 year)
- Data entry (10 years)
- Skilled in customer service
- Committed to maintaining data integrity
- Exceptional communication skills
- Customer service abilities
- Goal-oriented mindset
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Data Cleanse Agent/SME
BCForward-Contractor-Accenture
09.2023 - Current
Third Party Resources
BcForward-Contractor-Accenture
08.2022 - 09.2023
Team Lead Assistant
eTeam Inc-Contractor-Accenture
08.2021 - 02.2022
Customer Service Representative
Alorica
10.2020 - 08.2021
Manager on Duty (MOD) + Front End Supervisor
Ross Dress For Less
12.2018 - 11.2019
Office Manager
SideAFects
02.2016 - 12.2018
Customer Service Representative
Nationwide Pennant & Flag
01.2014 - 02.2016
Medication Technician/Patient Care Assistant
Colonial Gardens
01.2010 - 01.2014
Customer Service Representative
West Corporation
01.2008 - 01.2009
High school diploma -
Allison L. Steele High School
Similar Profiles
Jamal AslamJamal Aslam
SW/App/Cloud Tech at Accenture (Contractor for BCForward)SW/App/Cloud Tech at Accenture (Contractor for BCForward)
Brashell GrayBrashell Gray
Customer Service Representative at BCFORWARD/AccentureCustomer Service Representative at BCFORWARD/Accenture
Taylor GomezTaylor Gomez
Content Review Agent at Accenture/BCForwardContent Review Agent at Accenture/BCForward