Jasmine Archuleta
Little Elm,TX
Summary
Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
15
15
years of professional experience
Work History
Front Desk Supervisor
Omni Hotels & Resorts
04.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Customer Service Representative
Honda Financial Services
11.2022 - 03.2023
- Resolved customer inquiries, complaints and issues providing insightful solutions
- Answered inbound calls to greet and assist customers with various needs and questions
- Documented detailed notes in CRM system to track customer interactions
- Returned customer calls and responded to inquiries and complaints
- Used open and closed questioning to obtain relevant information quickly
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Remained calm, composed and polite to deescalate aggressive customer behavior
Federal Security Officer
Department of Homeland Security
01.2022 - 09.2022
- Confiscated unauthorized weapons or prohibited items prior to facility entry
- Leveraged strong communication and conflict management skills to address escalated situations
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Delivered warnings or documented violations of established rules and security protocols
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
- Operated hand-held devices and scanning machinery to complete inspections
- Maintained updated knowledge of security processes and changes in access
Medical Assistant Receptionist
Village Health Partners
07.2021 - 01.2022
- Scheduled patient appointments, sent notifications and handled rescheduling needs
- Obtained insurance verifications, pre-authorizations and pre-determinations
- Served as reliable liaison between patients and healthcare providers
- Relayed information to patients regarding lab tests, procedures and appointments
- Obtained and relayed information and messages in timely manner
- Translated medical jargon into information patients understand
- Answered incoming calls from clients, forwarding to appropriate destinations
- Kept updated knowledge of medical terminology to best classify procedures, understand physician notes and answer patient questions
Medical Assistant
Dr. Leeman, Pulmonology Valley Stream
10.2019 - 06.2021
- Assisted physicians and clinicians with examinations, procedures and vital signs monitoring
- Cleaned, prepared and maintained examination rooms and treatment areas
- Prepared specimens for outside lab testing
- Supported front office billing, scheduling and patient check-ins
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic
Fulfillment Associate
Target Lynbrook
08.2018 - 03.2019
- Ensured that all customer service requests were answered promptly and professionally by the shipping department staff
- Inspected material handling equipment for defects and notified outside service facilities for repair
- Reviewed back orders and followed through on shipments to completion
- Managed back and pre-sale orders
- Schedule training with management
Shipment Staff
Victoria's Secret PINK
08.2014 - 10.2018
- Ensured that all customer service requests were answered promptly and professionally by the shipping department staff
- Inspected material handling equipment for defects and notified outside service facilities for repair
- Reviewed backorders and followed through on shipments to completion
- Managed back and pre-sale orders
- Schedule trainings with management
Office Manager
Wiggy Wash
05.2010 - 09.2013
- Oversaw the successful management of local vendors and contractors
- Ensured compliance with workplace safety expectations
- Managed day-to-day operational tasks and operation issues as they arise
- Hired, trained and supervised office personnel
- Prepared daily bank deposit and cash report
- Maintained an effective cash management system
- Prepared sales/commission/charge back detail reports
- Approved new charge accounts and oversaw collection of past due accounts
- Organized and managed front office, phones, and inventory
- Assisted customers in package purchasing and answering any questions
Nanny
Soloviev Family
10.2010 - 06.2013
- Assisted in the daily care, nurturing, feeding and supervision of multiple children
- Prepared light and healthy family-style meals for the children
- Traveled with the family domestically and internationally as needed
- Coordinated daily activities and supervised transportation to and from all engagements
- Created and planned educational and recreational activities that supported optimal early childhood development
- Additional Nanny responsibilities and duties as needed and requested by the Principals
Education
Medical Assistant -
Hunter Business School
Levittown, New YorkHigh School Diploma -
Salem Hills High School
Salem, UtahSkills
- Motivation
- Analytical thinking
- Time Management
- Problem-solving skills
- Organization
- Customer relations
- Teamwork
- Training
- Multitasking
Timeline
Front Desk Supervisor
Omni Hotels & Resorts
04.2023 - Current
Customer Service Representative
Honda Financial Services
11.2022 - 03.2023
Federal Security Officer
Department of Homeland Security
01.2022 - 09.2022
Medical Assistant Receptionist
Village Health Partners
07.2021 - 01.2022
Medical Assistant
Dr. Leeman, Pulmonology Valley Stream
10.2019 - 06.2021
Fulfillment Associate
Target Lynbrook
08.2018 - 03.2019
Shipment Staff
Victoria's Secret PINK
08.2014 - 10.2018
Nanny
Soloviev Family
10.2010 - 06.2013
Office Manager
Wiggy Wash
05.2010 - 09.2013
High School Diploma -
Salem Hills High School
Medical Assistant -
Hunter Business School
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