Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Jasmine Arellano

San Antonio,TX

Summary

Dynamic and results-driven professional with extensive experience at Double Tree Hotel By Hilton. Proven expertise in point of sale operations and effective communication, ensuring exceptional guest engagement and satisfaction. Recognized for problem-solving abilities and maintaining high standards of service in fast-paced environments. Committed to enhancing team collaboration and operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server/Bartender

Double Tree Hotel By Hilton
San Antonio, TX
10.2024 - Current
  • Maintained records of transactions made during shift as required by law or company policy.
  • Delivered food orders promptly and courteously.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Prepared drinks according to standard recipes.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Server

Mamacitas Restaurant
San Antonio, TX
07.2014 - 10.2024
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Call Center Representative

Xerox
San Antonio, TX
08.2013 - 03.2014
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Developed effective working relationships with team members across multiple departments.
  • Processed orders, forms, applications, and requests accurately and efficiently.

Education

High School Diploma -

Lanier High School
San Antonio, TX
06-2014

Skills

  • Point of sale operation
  • Customer order accuracy
  • Effective communication
  • Team collaboration
  • Time management
  • Cash handling
  • Problem solving
  • Guest engagement
  • Foreign language proficiency
  • Professional appearance

Languages

English
Professional
Spanish
Professional

Certification

  • TABC
  • Food Handlers

Timeline

Server/Bartender

Double Tree Hotel By Hilton
10.2024 - Current

Server

Mamacitas Restaurant
07.2014 - 10.2024

Call Center Representative

Xerox
08.2013 - 03.2014

High School Diploma -

Lanier High School

Similar Profiles

CREATE PROFILE
Jasmine Arellano
Want your own profile? Create for free at Resume-Now.com