Jasmine Armour
Charlotte,NC
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Hardworking,ethical, and detail-oriented with great customer service skills. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement.
Overview
15
15
years of professional experience
Work History
Customer Service
- Application management Property tour coordination
- Resident assistance Record preparation Unit maintenance
Business Manager
RK Properties
09 2022 - Current
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Kept accurate records of all resident and tenant correspondence.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Posted policies and rules in common areas for tenant review.
- Showed apartments to potential tenants and answered questions regarding community.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Processed security deposit refunds.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Attended staff meetings and took extensive notes to share with property manager.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Completed annual rent calculations using housing database software.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
CurrentProfessional Leasing Consultant
Carroll Management
07 2021 - 04 2022
- Resolved issues arising before, during, and after move-in dates
- Conducted preventive maintenance checks to ensure upkeep of properties
- Showcased residences with virtual and in-person tours to highlight features and benefits.
Supervisor
UPS
11.2021 - 01.2022
- Tracked employee performance to determine areas of strength and improvement
- Reduced product damage and team member injury risks with implementation of regular safety training
- Improved team performance by providing direction and hands-on support
- Focused employees on important tasks and prioritized work actions to accomplish daily goals.
Night Warehouse Manager
Cheney Brothers
12.2014 - 07.2021
- Supervised and trained warehouse team with focus on warehouse safety and compliance with regulations
- Directed warehouse order selection, packaging, truck loading, and product replenishment
- Managed employee scheduling, delegated tasks, and coordinated labor requirements to align with business demands
- Supervised daily operations for 265,000 square-foot warehouse with 150 workers
- Managed training for new and existing employees on quality control, customer relations, and hazardous material handling procedures
- Helped different departments meet production requirements by planning optimal strategies to manage materials flow.
Pallet Jack Operator
Smithfield, Tar Heel
06.2009 - 10.2013
- Prevented dangerous shifting or product damage by stacking pallets with care and following safety guidelines
- Inspected machinery daily and handled routine upkeep.
Education
High school diploma -
Greenville, KySkills
- Operational leadership
- Financial Management
- Consulting
- Project Management
- Staff training and development
- Customer Relations
- Operations management
Timeline
Supervisor
UPS
11.2021 - 01.2022
Night Warehouse Manager
Cheney Brothers
12.2014 - 07.2021
Pallet Jack Operator
Smithfield, Tar Heel
06.2009 - 10.2013
Customer Service
Business Manager
RK Properties
09 2022 - Current
CurrentProfessional Leasing Consultant
Carroll Management
07 2021 - 04 2022