Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Arnold

Grandville,MI

Summary

Compassionate Mental Health Tech with strong track record of implementing effective behavioral management programs. Sound knowledge of addiction symptomatology and diagnosed mental disorders. Handles tasks effectively and communicates with tact and discretion. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Psych Technician

Pine Rest
04.2023 - Current
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Empowered families with essential coping strategies for dealing with loved ones diagnosed with a mental health condition.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Supported psychiatrists during evaluations by gathering pertinent patient information and recording observations accurately.
  • Facilitated smooth transitions between shifts through detailed reporting and concise handover communications.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality and privacy of patients'' personal information.

Hair Braider

Self-employeed
03.2010 - Current
  • Utilized various tools such as combs, shears, and hair extensions to create a wide variety of braided hairstyles.
  • Pampered clients to increase repeat business.
  • Resolved guest complaints about service or style.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Demonstrated exceptional time management skills, consistently completing intricate braids within expected timeframes.
  • Developed casual, daily hairstyles for convenience and style.

Barista

Starbucks
08.2019 - 10.2021
  • Controlled line and crowd with quick, efficient service.
  • Promoted additional items with beverages, increasing store sales.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Supervisor of Operations

Stratosphere Quality
12.2019 - 02.2020
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Machine Operator

Herman Miller
03.2014 - 10.2018
  • Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
  • Operated machining equipment safely with team of operators.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Utilized Lean Manufacturing principles to identify areas for process improvement and increased efficiency.
  • Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.

Retail Sales Associate

Journeys Shoes
06.2014 - 08.2014
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Education

BBA - Psychology

Strayer University
Washington, DC
04.2027

High School Diploma -

Hope Academy of West MI
Grand Rapids, MI
06.2014

Skills

  • Nonviolent Crisis Intervention
  • Satori Alternative to Managing Aggression
  • Domestic Violence Assistance
  • Patient Rapport
  • Behavioral support
  • Employee Training
  • Emergency Response
  • Incident Reporting
  • Activities of Daily Living ADL Assistance
  • Active Listening
  • Medication Administration
  • HIPAA Requirements
  • Loss Prevention
  • Product restocking
  • Product Knowledge
  • Inventory Management
  • Time management skills
  • Staff Training
  • Upselling
  • Cash Register Operation
  • Cash Management
  • Decision-Making
  • Facilities Maintenance
  • Team Development

Timeline

Psych Technician

Pine Rest
04.2023 - Current

Supervisor of Operations

Stratosphere Quality
12.2019 - 02.2020

Barista

Starbucks
08.2019 - 10.2021

Retail Sales Associate

Journeys Shoes
06.2014 - 08.2014

Machine Operator

Herman Miller
03.2014 - 10.2018

Hair Braider

Self-employeed
03.2010 - Current

BBA - Psychology

Strayer University

High School Diploma -

Hope Academy of West MI

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Jasmine Arnold