JASMINE Arroyo
Fort Mill,South Carolina
Summary
Enthusiastic Manager and business owner offering over 15 years experience in hospitality. Excellent team leader and problem solver with a resourceful and flexible approach. Knowledgeable about daily operations and business needs.
Overview
2027
2027
years of professional experience
Work History
Owner/Operator
Chickpeasy On Wheels Food Truck
12.2019 - Current
- Managed daily food preparation and cooking operations to ensure quality and consistency.
- Developed and maintained efficient inventory management systems for ingredients and supplies.
- Curated special event menus.
- Setup pos and invoicing system.
- Assisted with the logo and truck development.
- Designed the social media and contact web site.
- Negotiated minimums and contracts for events.
- Implemented health and safety protocols to comply with local regulations and standards.
Front of House Manager
Stomp Chomp and Roll Restaurants
2019 - 2020
- Supervised front-of-house operations to ensure optimal guest experiences.
- Trained and mentored staff on service standards and customer engagement techniques.
- Implemented efficient reservation systems to streamline seating arrangements.
- Coordinated with kitchen staff to manage food presentation and timely service delivery.
- Balanced cash drawers and spreadsheets.
- Input weekly invoices.
- Assisted with inventory and ordering.
- Prepared and posted the weekly schedule via Hotschedules.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
Assistant General Manager
BLUERIDGE RESTAURANT GROUP
03.2018 - 2019
- Monitored labor costs, making cuts where appropriate based on sales
- Ran expo during peak hours to ensure food quality
- Hosted educational classes on service standards, menu and beverage knowledge
- Lead manager conference calls
- Selected to be part of pilot program to mentor new managers to the company
- Chosen for Committee tasked with creating appearance policies for all locations
- Edited training materials and programs for employees
- Hired and hosted orientation for all new team members
- Placed and received orders for beer, liquor, and wine
- Facilitated marketing events for our reward members
- Part of management team selected to test and roll out new invoicing system for company
- Helped increase net income for restaurant from prior year by over 35% by controlling cost
Assistant Manager
BLUERIDGE RESTAURANT GROUP
01.2017 - 03.2018
- Selected to open two new restaurants in 2015 and 2018
- Maintained scheduling for the entire front of house staff
- Conducted Pre-shift team meetings daily
- Secured positive guest experiences while executing effective quality assurance practices
- Managed invoicing via Quickbooks
Bartender / Shift Leader / Key Hourly Manager
BLUERIDGE RESTAURANT GROUP
03.2015 - 12.2016
- Served guests, trained new employees, and assigned and reviewed daily side work for other servers
- Assisted manager with scheduling and pars, conducted food classes, during onboarding
- Ordered and stocked bar items, created new cocktails, and trained staff on features
Bartender
TGI FRIDAYS
01.2008 - 01.2015
- Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
- Processed over 200 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions
- Participated in competition events with other locations
- Tested and passed 50 cocktail written exams
- Maintained service bar, to-go orders, and main bar guests
- Marketed and Promoted menu features and specials
Education
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Valencia College
Orlando, FloridaSkills
Business operations background
Strategic planning ability
TIPS and Allergen Certified
Micros POS 3700 Proficient
Advertising and marketing
Serve Safe Certified
Staff Development
Recruiting and hiring
Timeline
Owner/Operator
Chickpeasy On Wheels Food Truck
12.2019 - Current
Assistant General Manager
BLUERIDGE RESTAURANT GROUP
03.2018 - 2019
Assistant Manager
BLUERIDGE RESTAURANT GROUP
01.2017 - 03.2018
Bartender / Shift Leader / Key Hourly Manager
BLUERIDGE RESTAURANT GROUP
03.2015 - 12.2016
Bartender
TGI FRIDAYS
01.2008 - 01.2015
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Valencia College
Front of House Manager
Stomp Chomp and Roll Restaurants
2019 - 2020