Jasmine Arthur
Savannah,GA
Summary
Personable and energetic Customer Service Representative with 10+ years of experience establishing success by listening to customer needs, following company policies, and working to find a resolution that benefits both the customer and the company. Exceptional communication skills. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Event Sales Coordinator/Event Concierge
Hyatt Regency Savannah
01.2022 - Current
- Time management being able to multitask, prioritize, and meet meeting deadlines
- Maintaining schedules for managers and open communication with colleagues, project teams, and managers
- Provide accurate data and information on a timely basis, maintain lists and schedules, and track details on the progress of work and the work of other employees
- Maintain efficient physical and digital workspaces and ensure team members follow the same practices
- Analyzing the causes of a problem by gathering data, exploring potential solutions with team members, and considering alternatives
- Build connections and relationships with team members and customers.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Front Desk Agent/ Sales Representative
Hotel Indigo
03.2019
- Provided excellent customer service to internal and external customers through professionalism, positive attitude, and service knowledge
- Established and maintained strong working relationships with all hotel departments
- Consistently delivered quality service and hospitality to top-tier guests
- Completed the registration process by inputting and retrieving information from a computer system as well as confirming pertinent information
- Promptly answered all phone calls from a multi-line system
- Actively listened and resolved guest complaints by responding promptly and taking a solution-based approach to solving problems
- Established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets
- Balanced all rebates and other miscellaneous charges
- Created an elegant guest experience aimed at fostering lasting relationships with new and existing clientele.
Assistant Customer Service Manager
Food Lion
09.2017 - 01.2019
- Provided support to the customer service manager
- Managed a team of 12 cashiers
- Recruited and hired 4 of employees and provided on-going training to new and existing employees
- Managed several departments by communicating daily work plans, assigning duties, and shifts to respective team member/cashier
- Addressed and resolved employee grievances in a timely manner
- Led customer service initiatives to improve overall customer service amongst team members
- Exemplified quality customer service and leadership through creative problem-solving, professionalism and positive attitude.
Sales Representative
AGI
03.2017 - 08.2017
- Provided sales leads to account sales manager (8 out of 20 sales leads daily)
- Developed and maintained relationships with customer base through effective communication and follow-through
- Consistently conducted follow-up contacts with small commercial business customers
- Maintained and updated daily activity logs
- Traveled to customer business locations to answer queries and resolve issues as well as identified customer needs and preferences
- Consistently met sales and quality targets (sales goal daily-$600 and quality targets 4).
Assistant Manager
Once Upon A Child
06.2012 - 01.2017
- Oversaw day to day store operations with professionalism and effective communication to internal and external business partners
- Recruited and hired potential employees; and provided on-going training to new employees on company customer service policies and service level standard
- Addressed staff communication issues in a tactful and effective manner as well as followed through with appropriate corrective action
- Contributed to merchandising ideas as team sales leader
- Thoroughly trained in negotiations and time management
- Served as a mentor to 15 junior team members
- Increased profits by $1500 a day by developing, initiating, and managing, communicating store priorities as determined by store management and delegate tasks to Sales Associates accordingly
- Set goals and managed expectations for sales, merchandising and customer service with the team
- Managed guest concerns while maintaining a positive shopping experience for all customers
- Opened and closed store by following proper procedures, balancing registers, and safes
- Led by example by maintaining a professional demeanor and attitude and delivering quality customer service to internal and external customers.
Education
High School Diploma -
Chatham Academy
Savannah, GA05.2012
Skills
Goal-oriented mindset
Brand Awareness
Educationcertifications
Chatham Academy, Savannah, GA, 2012
Timeline
Event Sales Coordinator/Event Concierge
Hyatt Regency Savannah
01.2022 - Current
Front Desk Agent/ Sales Representative
Hotel Indigo
03.2019
Assistant Customer Service Manager
Food Lion
09.2017 - 01.2019
Sales Representative
AGI
03.2017 - 08.2017
Assistant Manager
Once Upon A Child
06.2012 - 01.2017
High School Diploma -
Chatham Academy
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