Summary
Overview
Work History
Education
Skills
Affiliations
Work Associated Volunteer History
Timeline
Generic

Jasmine Atkinson

Basom,NY

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Known for collaborative approach and commitment to excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Operations Analyst

Keybank
08.2022 - Current
  • Facilitated team meetings to encourage collaboration and share best practices across organization.
  • Worked as part of a cross-functional operations team with different tasks across the organization such as; Tax Compliance, Unclaimed Funds and Retirement Operations.
  • Continuously monitored more than 25 processes simultaneously, recommending and implementing adjustments that resulted in increased productivity levels.
  • Monitored system for frequent user errors across the organization, employing troubleshooting techniques for resolution.
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.

Team Lead

FIDELITY INVESTMENTS
02.2019 - 02.2022
  • Identify associate coaching opportunities for statistics such as AHT and errors and coach accordingly
  • Maintain supervisory role in escalated issues and identified situations that pose risk to firm and customer
  • Responsible for analysis of associate inquiries to provide support site-wide
  • Contributed to development, planning, and completion of project initiatives to drive site-wide success
  • Use critical thinking skills and extensive knowledge of resources to handle complex customer and client issues

Financial Associate II

Fidelity Investments
08.2017 - 02.2019
  • Expert on Health and Insurance and 401(k) benefits for prominent clients such as IBM and General Dynamics
  • Advise employees of plan details, perform enrollments and make updates as necessary via multiple different resources and applications
  • Created reports for teams to help drive efficiency and resource utilization before opening research tickets
  • Peer lead in new hire space to help teach new employees policies and procedures and offered insight into best practices to manage job tasks and duties

Apple Technical Support Specialist

Conduit Global
07.2016 - 08.2017
  • Trained in iOS and Mac+ technical support
  • 60 calls per day by addressing customer inquiries, solving problems and providing new product information
  • Perform accurate troubleshooting steps regarding technical issues, dispatch statuses, and resolving customer complaints while providing exceptional customer service
  • 98 percent issue resolution

Day Manager

BCPH
11.2015 - 05.2017
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Scheduled and assigned daily work and activities for employees
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Provided elevated customer experience to generate loyal clients
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement

Education

GED -

Tarheel Military Academy
North Carolina
08.2014

Skills

  • Collaboration
  • Team leadership and supervision
  • Data analysis
  • Multitasking and organization
  • Employee Engagement
  • Critical thinking

Affiliations

  • Key

Work Associated Volunteer History

Keybank Operation Services Employee Engagement Committee

Keybank Moments Matter Leader 

Fidelity Investments - Leadership Mentor program


Timeline

Operations Analyst

Keybank
08.2022 - Current

Team Lead

FIDELITY INVESTMENTS
02.2019 - 02.2022

Financial Associate II

Fidelity Investments
08.2017 - 02.2019

Apple Technical Support Specialist

Conduit Global
07.2016 - 08.2017

Day Manager

BCPH
11.2015 - 05.2017

GED -

Tarheel Military Academy

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Jasmine Atkinson