Jasmine Atse
Woodstock,GA
Summary
Reliable and experienced trainer with a track record of meeting company needs through consistent and organized practices. Adept at effectively monitoring performance, delegating work, and motivating team members. Works well under pressure and adapts to new situations and challenges to consistently enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Hyatt Place
Alpharetta, GA
04.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Guest Advocate/ Fulfillment Expert
Target
Roswell, GA
07.2021 - 08.2023
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned items and checked pricing on cash register for accuracy.
- Welcomed customers, offering assistance to help find store items.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Participated actively in regular safety trainings sessions.
Trainer
Chick-fil-A
Roswell, GA
06.2019 - 04.2023
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Roswell High School
Roswell, GA05.2022
Skills
- Orientation and Onboarding
- Assignment Delegation
- Leadership Development
- Attention to Detail
- Giving Constructive Feedback
- Teamwork and Collaboration
- Good Work Ethic
- Conflict Resolution
- Staff Training
- Employee Coaching and Motivation
- Calm Under Pressure
- Customer Service
Timeline
Front Desk Agent
Hyatt Place
04.2024 - Current
Guest Advocate/ Fulfillment Expert
Target
07.2021 - 08.2023
Trainer
Chick-fil-A
06.2019 - 04.2023
High School Diploma -
Roswell High School