Jasmine Awkard

• Adjudicated and monitored high-volume operational queues, identifying and triaging stalled customer service, financial, and records tasks to ensure compliance with operational guidelines.
• Partner seamlessly with cross-functional teams to audit financial and data entries, check document accuracy, and implement quality-assurance measures to optimize processing throughput.
• Author and maintain comprehensive Standard Operating Procedures (SOPs) and compliance guidelines to guarantee 100% data consistency across multiple enterprise markets.
• Adjudicate and monitor high-volume operational queues, proactively identifying, triaging, and re-routing stalled customer service, financial, and records tasks to meet strict operational guidelines.
• Conducted outbound communications with internal and external stakeholders to gather necessary information for timely account adjustments and resolution.

• Ensured data integrity, record verification, and high-volume document indexing configurations for corporate accounts in a production-driven environment.
• Analyzed routine operational trends and pipeline bottlenecks utilizing Microsoft Excel and Power BI to consistently meet and exceed performance metrics.
• Developed and delivered comprehensive training modules for new software platforms and data entry mechanisms, enhancing team performance and technical proficiency.
• Identified process gaps with project managers, engineering scalable, error-free operational improvements.

• Managed end-to-end processing pipelines, ensuring 100% accuracy and compliance of documentation prior to final handoff.
• Acted as the reliable central point of contact for internal teams and customers, troubleshooting and resolving complex account discrepancies and records requests.
• Processed rapid routing requests under tight timelines, achieving recognition in 2023 Presidents Club for operational accuracy and high-volume performance.

• Maintained exceptional retention in a high-volume support environment, addressing financial accounts, scheduling updates, and records changes.
• Conducted document, record, and financial reviews to verify accuracy, check provider details, and maintain compliance with HIPAA data privacy standards.
• Resolved service escalations and performed account rework and billing adjustments by efficiently navigating legacy database systems and ticket queues.

• Dean's List 2024

Coursework includes: Medical Terminology, Records Management, HIPAA Compliance, Office Procedures.

• Dean's List 2014