Jasmine Ayala
Victorville,California
Summary
Relocation Manager with expertise in client satisfaction, safety compliance, and project coordination within security services. Skilled in team leadership and vendor management, delivering seamless relocations through proactive communication and efficient process management.
Overview
3
3
years of professional experience
Work History
Warehouse General Laborer
Fellowship Warehousing
Adelanto, CA
11.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Supported team members in completing tasks efficiently, fostering a collaborative work atmosphere.
- Loaded and unloaded shipments with care to prevent damage to products or packaging materials.
- Assembled products when necessary, adhering to high-quality standards while maintaining production timelines.
- Collaborated with colleagues on special projects or tasks, demonstrating adaptability within various warehouse roles.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes, and balancing weight.
Relocation Manager
Safe Haven Security
Riverside, CA
08.2023 - 09.2024
- Spearheaded the transition of security services for over 150 new homeowners annually, ensuring seamless installation and activation of ADT systems within 24 hours of relocation
- Maintained high levels of customer satisfaction through regular communication and timely updates throughout the relocation process
- Handled sensitive situations such as layoffs or demotions with diplomacy and professionalism
- Trained new staff on job duties, company policies, and safety procedures to ensure rapid onboarding
- Increased customer satisfaction by 20% and reduced churn by 15% with a strategic client retention program, boosting revenue through repeat business
- Interviewed, trained, and retained a team of account executives, leading them to exceed quarterly sales goals by 15% through targeted outreach and relationship-building
Account Manager
Higher Kingdom Marketing
Ontario, CA
05.2023 - 08.2023
- Developed relationships with customers and the community to promote long-term business growth
- Improved overall team productivity by implementing best practices in organization and time management
- Collaborated with the sales team to identify upsell opportunities and expand the client base
- Assisted in developing training materials for new hires, ensuring a smooth onboarding process
- Actively participated in industry networking events to expand professional connections and generate leads
- Managed a team of 25 account executives, driving a 15% increase in quarterly sales through targeted client outreach and relationship-building efforts
Assistant Manager
Scandia Family Fun Center
Victorville, CA
02.2022 - 05.2023
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
- Collaborated with the management team to develop strategic plans for business growth and improvement
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues
- Led a team of 15 by effectively delegating tasks, providing guidance, and optimizing departmental operations to enhance overall performance
- Trained team members on ride operation safety protocols to uphold high safety standards across operations
Education
Bachelor Of Medical Biology - Criminal Justice
Victor Valley College
Victorville, CAHigh School Diploma -
Serrano High School
Phelan, CA06.2017
Skills
- Data Analysis And Interpretation
- Financial Forecasting And Budgeting
- Project Management
- Planning
- Scheduling
- Management
- Market Research And Analysis
- Leadership And Team Management
- Organization
- Engagement
- Adaptability And Flexibility
- Professionalism
- Time Management
- Prioritization
- Microsoft Office Suite
- Outlook
- Excel
- Word
- Social Media Platforms And Analytics
- Marketing
- Shipment preparation
- Loading and unloading
Timeline
Warehouse General Laborer
Fellowship Warehousing
11.2024 - Current
Relocation Manager
Safe Haven Security
08.2023 - 09.2024
Account Manager
Higher Kingdom Marketing
05.2023 - 08.2023
Assistant Manager
Scandia Family Fun Center
02.2022 - 05.2023
Bachelor Of Medical Biology - Criminal Justice
Victor Valley College
High School Diploma -
Serrano High School