Jasmine Bailey
Las Vegas,NV
Summary
Customer service and management professional who excels in fast-paced, deadline-driven environments. Results-oriented with an in depth understanding of administrative, information systems, and employee relations.
Overview
11
11
years of professional experience
Work History
CASE MANAGER TEAM LEAD
VETERAN BENEFITS GUIDE
09.2022 - Current
- Responsible for management of the daily workflow and the leadership of the assigned Case Managers
- Primary purpose of job is to provide proactive support for Veterans filing disability claims through the VA and to set high standards for the team
- Reports team performance to the Production Manager
- Quality checks front-end review and fulfillment of requirements on each claim using established processes
- Updates and completely and accurately documents systems and claim files on actions taken
- Establishes future action plan and claim direction
- Meets production timeframe and quality guidelines established by Production Manager and sets goals for Case Manager Team to achieve on a weekly and monthly basis
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Provided leadership, guidance and support to staff members.
TRANSPORTATION BROKER
FULLY INVESTED TRUCKING
01.2020 - 09.2022
- Keeping all load records and monitoring drivers Electronic Logging Device ensuring driver follows the laws and policies from the Department of Transportation
- Coordinated with shipping and transport companies on behalf of clients.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained financial records, including accounts payable and accounts receivable
- Prepare and process invoices for customers and vendors
- Reconcile and balance general ledger accounts
- Generate financial statements/reports and manage payroll for all employees.
QUALIFIED BEHAVIORAL HEALTH ASSISTANT
HUMBLE HEARTS BHS
01.2018 - 01.2020
- Responsible for assisting patients with day-to-day life skills
- Ensures all patients are taking medications prescribed and documenting daily to weekly progress in their treatment plans
- Assist patients in therapeutic activities such as Bio feedback which is a non-drug therapy that teaches patients to control processes such as muscle tension, heart rate, and blood pressure.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
SENIOR HUMAN RESOURCES MANAGER
UNITED STATES ARMY
11.2014 - 12.2018
- As a link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems
- Performed difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures
- Planned, organized, directed, controlled, or coordinated the personnel, training, or labor relations activities of an organization
- Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices
- Maintained records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
INSTRUCTOR
UNITED STATES ARMY
11.2012 - 11.2014
- Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials
- Present information using variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives
- Monitor, evaluate, or record training activities or program effectiveness
- Develop and organize training manuals, multimedia visual aids, and other educational material
- Review and evaluate training and apprenticeship programs for compliance with government standards.
Education
BACHELOR OF APPLIED SCIENCE: HUMAN RESOURCES -
GRAND CANYON UNIVERSITY
06.2023
ASSOCIATE OF APPLIED SCIENCE: LEGAL STUDIES -
NORTHWEST COLLEGE
02.2020
Skills
- Verbal and Written Communication
- Critical Thinking
- Time Management
- Problem Solving
- Records Management
- Performance Monitoring
- Customer Retention
- Financial Management
- Organizational Management
Military Education
- Human Resources Course
- Unit Prevention Leader
- Drill Sergeant Course
- Basic Leaders Course
- Advanced Leaders Course
- Instructor Course
- Sexual Harassment Assault Response
- Equal Opportunity
Timeline
CASE MANAGER TEAM LEAD
VETERAN BENEFITS GUIDE
09.2022 - Current
TRANSPORTATION BROKER
FULLY INVESTED TRUCKING
01.2020 - 09.2022
QUALIFIED BEHAVIORAL HEALTH ASSISTANT
HUMBLE HEARTS BHS
01.2018 - 01.2020
SENIOR HUMAN RESOURCES MANAGER
UNITED STATES ARMY
11.2014 - 12.2018
INSTRUCTOR
UNITED STATES ARMY
11.2012 - 11.2014
BACHELOR OF APPLIED SCIENCE: HUMAN RESOURCES -
GRAND CANYON UNIVERSITY
ASSOCIATE OF APPLIED SCIENCE: LEGAL STUDIES -
NORTHWEST COLLEGE
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