Jasmine Baker
Morrow,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to achieve and exceed company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Lifestyle Consultant
Aspire Lifestyles
08.2022 - 03.2023
- Highly effective person of contact for guest services with a 1 year of experience in entertainment planning
- Organized events and reservations as well as assisted with obtaining tickets for theatre, concerts, sports or Broadway for card members
- Fulfilled errands for card members – shipping and receiving of goods, organizing arrangements for travel, meeting and event locations, etc
- Promoted additional benefits with American Express card during travel and with entertainment tickets
- Secured reservation and ticket purchases by providing purchasing agreements or contracts.
Member Service Representative I
Aston Carter
08.2021 - 03.2022
- Execute routine member transactions including deposits, withdrawals, cash advances, loan payments, and transfers via phone
- Maintain an up-to-date and comprehensive knowledge of all credit union products and services, and policy and procedures, FDIC and all federal banking laws and regulations
- Monitor members' financial accounts and personal information for any fraudulent transactions
- Educate members on the protection of their accounts
- Propound products and services meeting the members’ needs.
Business & Industry Specialist I
Paramount Staffing
09.2020 - 08.2021
- Managed multiple CRMs to answer residential and commercial customers inquiries regarding start/stop services, billing and payment arrangements, electric programs, etc
- Create work orders for equipment and home appliances’ repairs/replacements
- Deescalate calls with irate customers/clients.
Service Delivery Consultant
Chime Solutions
11.2019 - 02.2020
- Research procedures/protocols using multiple CRMs to answer employees’ inquiries for health benefits
- Abide HIPPA laws when handling PII and confidential documents
- Process outbound calls for follow ups.
Education
Associate of Science - Business Administration And Management
Georgia Military College
12.2026
High School Diploma -
Martin Luther King Jr. High School
Lithonia, GA05.2012
Skills
- Well-Being Understanding
- Social Work Processes
- Lesson Planning
- Personal Development Sessions
- Growth Planning
- Client Records Management
- Data Entry
- Attention to Detail
- Teamwork and Collaboration
- Business Correspondence
- Spreadsheet Management
- Customer Service
References
Available Upon Request
Timeline
Lifestyle Consultant
Aspire Lifestyles
08.2022 - 03.2023
Member Service Representative I
Aston Carter
08.2021 - 03.2022
Business & Industry Specialist I
Paramount Staffing
09.2020 - 08.2021
Service Delivery Consultant
Chime Solutions
11.2019 - 02.2020
Associate of Science - Business Administration And Management
Georgia Military College
High School Diploma -
Martin Luther King Jr. High School
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