Jasmine Baker
Las Vegas,NV
Summary
Committed to delivering outstanding service and unparalleled support. Dedicated to ensuring customer satisfaction. Possess strong proficiency in utilizing customer service best practices. Adept at exploring diverse solutions to effectively address customer needs.
Overview
10
10
years of professional experience
Work History
Client Services Liaison
Reseller Consultants
05.2020 - Current
- Building sustainable client relationships based on trust by using excellent communication and interpersonal skills.
- Managing communication with executives by taking and making telephone calls/emails, reviewing and prioritizing mail, and composing and typing correspondence.
- Enhancing client satisfaction by promptly addressing inquiries and resolving concerns.
- Assessing customer account information to determine current issues and potential solutions.
- Setting up and activating new customer accounts.
- Provide comprehensive support to clients, fostering loyalty and repeat business.
- Implementing efficient processes for handling client requests, reducing response times significantly.
- Resolving inquiries to consistently meet performance benchmarks.
- Maintaining detailed administrative and procedural processes to improve accuracy and efficiency.
Network Processor
InCorp Services, Inc
08.2017 - 03.2020
- Collected and organized data for entry using data processing software.
- Performed data processing of documents for current clients.
- Performed operational support duties of the Data Processing Department.
- Reviewed and updated account information in company computer system.
- Customer Service and other clerical duties.
- Sorted source documents and organized to be filed.
Disability Intake Specialist
Shook and Stone Law Firm
09.2016 - 07.2017
- Responded to inquiries about Social Security Disability.
- Trained and supervised new intake staff to deliver high-quality client care.
- Talked directly with potential clients and their families, determining their needs, their medical history, and special requirements to see if they qualified for long-term disability benefits.
- Completed disability phone consultations and intakes for those looking to apply for SS benefits.
- Demonstrated excellent customer service skills and the ability to calm patients or clients who may be distraught.
- Displayed the ability to communicate with others effectively, listen closely, and convey points clearly.
- Processed paperwork for new clients efficiently and in accordance with protocols.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
Call Center Insurance Agent
InCorpSitel- USAA
06.2016 - 07.2017
- Answered inbound calls and provided exceptional customer service to USAA members.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Transferred calls to the appropriate departments such as Claims, Member Retention, and Billing.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Updated Member Files and Information.
- Processed basic billing procedures.
- Provided policy review and servicing of Auto policies.
Clerical/Workers' Compensation Claims Assistant
MV Medical Management
04.2015 - 02.2016
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Prepared itemized statements, bills, or invoices and recorded amounts due for services rendered.
- Retrieved patient medical records for physicians, technicians, or other medical personnel.
- Identified, compiled, abstracted, and coded patient data using standard classification systems.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Developed and updated spreadsheets to track claims information.
Residential Counselor
Los Angeles Youth Network
08.2014 - 06.2016
- Coordinated, supervised, and motivated residents to take part in social, educational, or recreational activities.
- Facilitated conflict resolution among residents through group therapy sessions.
- Recorded client information in the database and conducted interviews with patients upon admission.
- Conducted regular rounds to ensure the safety and security of residents and premises.
- Quickly responded to crisis situations to restore calm and promptly assessed the level of assistance required.
- Facilitated group therapy sessions to establish a supportive community environment among residents., and encourage residents to participate in social, educational, or recreational activities.
Education
Bachelor of Science - Social Work
Fresno Pacific University
Fresno, CA05.2014
Skills
- Database maintenance
- Microsoft Office Suite
- Customer Relations
- Teamwork and Collaboration
- Meticulous attention to detail
- Strong interpersonal skills
- Outbound Calling
- Complaint Handling
- Call center experience
- Customer Support
Additional Information
- Authorized to work in the US for any employer
Timeline
Client Services Liaison
Reseller Consultants
05.2020 - Current
Network Processor
InCorp Services, Inc
08.2017 - 03.2020
Disability Intake Specialist
Shook and Stone Law Firm
09.2016 - 07.2017
Call Center Insurance Agent
InCorpSitel- USAA
06.2016 - 07.2017
Clerical/Workers' Compensation Claims Assistant
MV Medical Management
04.2015 - 02.2016
Residential Counselor
Los Angeles Youth Network
08.2014 - 06.2016
Bachelor of Science - Social Work
Fresno Pacific University
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