Jasmine Balcarcel
Lansing,MI
Summary
Driven individual with experience working with children and in customer service. Most motivated through team collaboration, fast paced environments, and opportunity for growth in a workspace.
Overview
3
3
years of professional experience
Work History
Customer Experience Coordinator
TJ Maxx
Lansing, USA
05.2022 - Current
- Create solutions for issues that arise by generating a better work environment, acknowledging and solving customer concerns, and working as a management team to ensure fulfillment across the board
- Train new members on how to provide the best customer service, perform multiple types of transactions, maintain a clean work environment, and manage stress
- Track product loss, documenting stolen or damaged merchandise throughout the day
- Respond to customer needs through customer service and prompt problem-solving
Internship
End Violent Encounters (EVE)
Lansing, USA
05.2023 - 08.2023
- I created detailed resource lists for domestic and sexual abuse survivors, including housing in different states, temporary housing, counseling, group therapy buildings, Lions Clubs and churches offering financial aid, and food banks in surrounding areas
- Working with the medical advocacy team and survivors to provide the best medical, housing, and financial support options
- I have been able to help most of our survivors by preparing multiple options for their safety and well being, and many have been able to move forward in their lives
Education
B.S - Psychology, Human Behavior
Michigan State University
East Lansing, Michigan04-2024
Skills
- Communication
- Customer Service
- Leadership
- Team Player
- Multitasking
- Time Management
- Critical Thinking
- Excel
Languages
- English
- Elementary Spanish
Affiliations
- Current volunteer with Ele's Place, working with children who are processing the grief of losing a loved one. In my role, I assist group facilitators in talking with the kiddos and giving them tools for battling grief, as well as in the creative room.
Timeline
Internship
End Violent Encounters (EVE)
05.2023 - 08.2023
Customer Experience Coordinator
TJ Maxx
05.2022 - Current
B.S - Psychology, Human Behavior
Michigan State University