Jasmine Baldwin
Summary
Detail oriented Administrative & Operations Specialist with extensive experience in supporting internal workflows and managing documentation. Proven track record in handling highvolume tasks independently while maintaining accurate records and streamlining operations across various systems. Proficient in Microsoft Office, Google Workspace, and CRM platforms, ensuring efficiency and organization. Recognized for precision and follow-through in all tasks, consistently delivering results without supervision.
Overview
17
17
years of professional experience
Work History
Billing Operations Specialist
Public Service Gas & Electric, PSEG
Newark, NJ
08.2022 - Current
- Managed and processed gas and electric billing accounts using internal systems, ensuring data accuracy, billing integrity, and compliance with regulatory procedures
- Researched and resolved account discrepancies by reviewing usage logs, payment history, and system-generated reports
- Collaborated with escalation teams to identify and document recurring billing issues, contributing to process improvements
- Handled high-volume case queues and updated internal records to maintain audit readiness and support regulatory reporting
- Used platforms such as SAP and CRM tools to track billing workflows, log actions, and support internal service teams
- Provided documentation and case summaries to assist internal departments in resolving complex account issues
User Operations Specialist
Draftkings Inc.
Boston, MA
05.2024 - 06.2025
- Monitored and processed highvolume player accounts using internal CRM and ticketing tools to resolve system based errors and ensure data accuracy
- Handled escalations by coordinating with cross-functional teams to resolve backend issues and enforce policy compliance
- Logged and maintained detailed records of account activity and internal decision workflows for quality assurance and auditing
- Reviewed flagged transactions and gameplay irregularities for investigation, adhering to platform rules and regulatory standards
- Used multiple dashboards and knowledge bases to update internal case notes, identify trends, and streamline resolution processes
- Provided documentation support and internal summaries to enhance process efficiency and reduce manual rework across shifts
E-commerce Operations Support Specialist
SnowJoe
Carlstadt, NJ
02.2021 - 06.2022
- Supported order processing workflows by reviewing e-commerce transactions and ensuring timely resolution of system-generated issues
- Utilized internal platforms and third-party logistics systems to track, update, and reconcile order data
- Coordinated with internal teams to escalate and resolve shipping discrepancies, returns, and inventory concerns
- Maintained accurate digital records for order fulfillment, billing, and product returns in line with company protocols
- Identified recurring order issues and flagged system inefficiencies to improve backend processes
- Handled product data entry, warranty tracking, and order verifications without direct customer contact
Mail Operations & Compliance Specialist
United States Postal Service, USPS
Edison , NJ
01.2014 - 01.2020
- Managed daily distribution of mail and parcels across designated routes, adhering to federal logistics and time compliance standards
- Maintained accurate delivery records and route logs for auditing, accountability, and internal reporting purposes
- Identified inefficiencies in delivery workflows and adjusted route execution to improve time and resource management
- Ensured procedural compliance with USPS operational guidelines, including handling of sensitive and certified documentation
- Provided training and operational support to new hires on standardized delivery methods and safety protocols
- Executed last-mile logistics with a focus on process consistency, route optimization, and delivery accuracy
Medical Assistant
Newark Department Of Health
Newark, NJ
05.2011 - 01.2014
- Recorded patients' medical histories, vital statistics, and test results in medical records.
- Interviewed patients to gather medical data and measure vital signs, weight, and height.
- Prepared and administered medications according to physician directives.
- Managed general office duties including answering phones and completing insurance forms.
- Verified insurance coverage and executed pre-certification and pre-authorization processes efficiently.
- Assessed and documented vital signs for patients in outpatient settings, ensuring accurate monitoring.
Administrative Assistant
JCT Finance
East Orange, NJ
05.2008 - 05.2011
- Received, recorded, and banked cash, checks, and vouchers efficiently.
- Performed general office duties including filing, answering telephones, and managing routine correspondences.
- Sorted and distributed incoming faxes, letters, and emails to ensure timely communication.
- Inventoried and ordered office supplies to maintain operational efficiency.
- Provided secretarial support while fostering cooperative working relationships across teams.
- Answered phone calls and emails to deliver information, enhancing business correspondence effectiveness.
Education
Certification - Security And Protective Services
NJ S.O.R.A Training /Guard Training
11.2020
Associate of Science - Health Administration
Bloomfield College
Bloomfield, NJ05.2012
New Jersey Gaming License - 2024
- Licensed in multiple states NJ, WV, PA, IL, IN.
Timeline
User Operations Specialist
Draftkings Inc.
05.2024 - 06.2025
Billing Operations Specialist
Public Service Gas & Electric, PSEG
08.2022 - Current
E-commerce Operations Support Specialist
SnowJoe
02.2021 - 06.2022
Mail Operations & Compliance Specialist
United States Postal Service, USPS
01.2014 - 01.2020
Medical Assistant
Newark Department Of Health
05.2011 - 01.2014
Administrative Assistant
JCT Finance
05.2008 - 05.2011
Certification - Security And Protective Services
NJ S.O.R.A Training /Guard Training
Associate of Science - Health Administration
Bloomfield College
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