Jasmine Baldwin
Thonotosassa
Summary
Dynamic professional with a diverse background in early childhood education, financial customer service, and independent contracting. Excels at adapting to new environments and mastering complex systems to achieve high-quality outcomes. Experienced in client communication, conflict resolution, and project execution while ensuring strict compliance. Committed to driving organizational success in various business settings.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Child Care Teacher
Bible Based Fellowship Child Care Center
Tampa
02.2025 - Current
- Facilitated hands-on activities that promoted fine and gross motor skills, cognitive growth, and language development in children.
- Managed classroom dynamics and resolved conflicts through positive reinforcement and gentle guidance, fostering a supportive learning environment.
- Established daily schedules for meals, nap times, outdoor play, and transitions to create a structured routine that supported children's development.
Independent Contractor
K&B Complete
Tampa
01.2017 - Current
- Installed sinks, toilets, faucets, bathtubs, showers, garbage disposals, water heaters (tank and tankless), and water filtration systems to enhance functionality and comfort in residential and commercial spaces.
- Mount and connect interior/exterior lighting fixtures, ceiling fans, switches, standard outlets, GFCI/AFCI receptacles, and smart home devices.
- Fastened structural and decorative components securely using nails, screws, anchors, adhesives, and pneumatic tools to ensure durability and aesthetic appeal.
- Operated power tools (miter saws, circular saws, table saws) and hand tools to accurately cut, shape, and size wood, drywall, and composite materials for various projects.
Remote Customer Service Representative
Wipro
Tampa
03.2018 - 06.2024
- Managed inbound communications via calls, chats, and emails, addressing plan participants' inquiries on account balances and contribution limits to enhance customer understanding.
- Assisted participants in processing distributions, loans, hardships, rollovers, fund reallocations, and beneficiary updates, ensuring adherence to plan guidelines for accurate account management.
- Logged call details, customer notes, and transaction requests in CRM database, ensuring clear audit trails for compliance and future reference.
Child Care Lead Teacher
Bible Based Fellowship Child Care Teacher
Tampa
09.2009 - 01.2017
- Designed and executed lesson plans incorporating age-appropriate activities in art, music, and literacy to foster holistic development.
- Created and maintained structured daily schedules for meals, nap times, outdoor play, and transitions to promote stability and predictability.
- Monitored and enforced local health and state licensing regulations through proactive sanitization and supervision to maintain a safe environment.
Education
Business Communication
Tallahassee Community College
Tallahassee, FL11-2028
High School Diploma -
Tampa Bay Technical High School
Tampa, FL06-2009
Skills
- Punctual and dependable
- Curriculum development
- Educational resource management
- Classroom organization
- Child supervision
- Attention to detail
- Effective communication
- Time management
- Punctual and dependable
- Problem-solving
- Microsoft Excel
- Child supervision
Certification
- OSHA Essentials - Forklifter Operations & Safety
- First Aid CPR
Timeline
Child Care Teacher
Bible Based Fellowship Child Care Center
02.2025 - Current
Remote Customer Service Representative
Wipro
03.2018 - 06.2024
Independent Contractor
K&B Complete
01.2017 - Current
Child Care Lead Teacher
Bible Based Fellowship Child Care Teacher
09.2009 - 01.2017
Business Communication
Tallahassee Community College
High School Diploma -
Tampa Bay Technical High School