Jasmine Balis
Plano,IL
Summary
Dedicated transportation professional with 10 years of public driving transportation experience and 3+ years as a CDL-licensed school bus driver, offering extensive knowledge of route planning, scheduling, navigation, and passenger safety. Proven ability to coordinate efficient transportation operations, adapt quickly to route or schedule changes, and maintain dependable, on-time service in fast-paced environments. Strong communication and customer service skills developed through years of working directly with passengers, parents, students, and transportation staff. Experienced in problem-solving, managing daily logistics, and ensuring compliance with safety regulations and transportation procedures. Highly organized, reliable, and committed to supporting safe and efficient school transportation operations as a Transportation Routing Coordinator.
Overview
11
11
years of professional experience
1
1
Certification
Work History
School Bus Driver
Septran
Bristol, IL
06.2023 - Current
- Operated school buses safely to transport students to and from school.
- Communicated effectively with parents and school officials regarding transportation schedules and student needs.
- Maintained accurate logs of routes, mileage, and student attendance records.
- Collaborated with management to enhance efficiency of transportation operations through feedback and suggestions.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
- Improved route efficiency by regularly reviewing and adjusting paths based on traffic patterns and school changes.
- Utilized feedback from students and parents to make continuous improvements to transportation service.
- Streamlined communication with parents regarding transportation schedules and changes, improving overall satisfaction.
- Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
- Identified and reported mechanical problems and safety hazards.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
Rideshare Driver
Uber
Chicago, IL
11.2015 - 12.2025
- Delivered exceptional customer service by ensuring safe and comfortable rides for passengers.
- Navigated efficiently using GPS technology to optimize routes and minimize travel times.
- Maintained vehicle cleanliness and functionality, conducting regular inspections for safety compliance.
- Communicated effectively with riders, addressing inquiries and resolving issues promptly.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
Rideshare Driver
Lyft
Chicago, IL
11.2015 - 12.2025
- Leveraged ride-sharing platform features to enhance user experience and increase driver ratings.
- Mentored new drivers on best practices for customer interaction and operational efficiency.
- Implemented strategies to improve daily earnings through effective scheduling and market analysis.
- Analyzed rider feedback to identify areas for service improvement, contributing to overall satisfaction scores.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
School Bus Driver
First Student
Naperville, IL
09.2022 - 06.2023
- Implemented strategies to improve on-time performance for bus routes.
- Responded promptly to emergencies while ensuring student safety at all times.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Transported passengers safely along prescribed routes according to tight schedules.
School Bus Monitor
First Student
Naperville, IL
05.2022 - 09.2022
- Supervised student safety during transport, ensuring adherence to safety protocols.
- Assisted with boarding and disembarking procedures, enhancing overall efficiency.
- Monitored student behavior, maintaining a positive and respectful environment on the bus.
- Communicated effectively with parents and school staff regarding student needs and concerns.
- Collaborated with drivers to address any issues impacting timely route completion.
- Implemented strategies to improve student engagement and reduce behavioral incidents on buses.
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
Education
High School Diploma -
Skills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
- Passenger management
- Punctuality
- Customer-oriented
- GPS and route planning
Certification
Licensed CDL - B, Passenger Endorsement
Timeline
School Bus Driver
Septran
06.2023 - Current
School Bus Driver
First Student
09.2022 - 06.2023
School Bus Monitor
First Student
05.2022 - 09.2022
Rideshare Driver
Uber
11.2015 - 12.2025
Rideshare Driver
Lyft
11.2015 - 12.2025