Jasmine Ballard
Aurora,CO
Summary
Well rounded Bartender with history of working across hospitality sector, from upscale restaurants and boutique hotels to local watering holes and large music venues. Looking to bring mixology proficiency and engaging customer service skills to challenging environment.
Overview
16
16
years of professional experience
Work History
Bartender
Renegado Tacos And Margaritas
Aurora, CO
12.2021 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Bartender
View House
Denver, CO
07.2021 - 12.2021
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Bartender
Hotel Indigo El Paso
El Paso, TX
09.2020 - 08.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Consulted with managers to organize special events and promotions.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Head Bartender
Wing Shack
El Paso, TX
10.2018 - 08.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Decreased waste, following strict recipes and drink measurement protocol.
- Developed specialty drinks to work with Timeframe menu changes, sustaining customer interest and solid bar revenue.
- Kept bar presentable and well-stocked to meet customer needs.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Construction Assistant
ACB
El Paso, TX
03.2020 - 09.2020
- Followed orders closely to help prepare for jobs, ready sites, complete assignments and clean up work areas at completion.
- Loaded, unloaded and moved material to and from storage and production areas.
- Utilized construction tools and machinery to effectively complete job site projects.
- Gathered and disposed of worksite debris to remove safety hazards.
Assistant Manager
Journeys Shoes
El Paso, TX
07.2016 - 09.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Insurance Sales Agent
State Farm
El Paso, TX
09.2012 - 09.2015
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales Number%.
- Quoted and calculated premium rates for policies, using rate book, Software and calculator.
- Established payment methods for Number clients to facilitate customer payments and issue receipts.
- Met with customers to provide information about available products and policies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
- Conducted annual reviews of existing policies to update information.
Customer Service Representative
Alorica
El Paso, TX
09.2010 - 09.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Salon Assistant
Elpidia’s Salon And Nails
El Paso , TX
09.2008 - 09.2011
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped prepare clients for hair service.
- Prepared and mixed color formulas for clients' hair.
Education
Associate Of Fine Arts - History
El Paso Community College
El Paso, TXSkills
- Teamwork and Professionalism
- Cash Handling and Management
- Suggestive Selling
- Outstanding Customer Service
- Supply and Inventory Maintenance
- Anticipating Guest Needs
- High-Volume Environments
- Financial Administration
- Patron Experiences
- Guest Interaction
- Energetic and Outgoing
- Bar Menu Planning
- Good Conversationalist
- Stamina and Endurance
- Pre Shift Preparation
- Hosting Functions
- New Cocktail Creation
- Banquet Events
- Maximizing Profitability
- Waste Reduction
- Creative Mixology
- Aloha POS
- Hospitality and Guest Service
- Preparing Garnishes
- Training Method Development
- Individual Trainings
- Administration and Reporting
Timeline
Bartender
Renegado Tacos And Margaritas
12.2021 - Current
Bartender
View House
07.2021 - 12.2021
Bartender
Hotel Indigo El Paso
09.2020 - 08.2021
Construction Assistant
ACB
03.2020 - 09.2020
Head Bartender
Wing Shack
10.2018 - 08.2021
Assistant Manager
Journeys Shoes
07.2016 - 09.2018
Insurance Sales Agent
State Farm
09.2012 - 09.2015
Customer Service Representative
Alorica
09.2010 - 09.2012
Salon Assistant
Elpidia’s Salon And Nails
09.2008 - 09.2011
Associate Of Fine Arts - History
El Paso Community College
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