Jasmine Barcus
Norcross,GA
Summary
Knowledgeable training leader with proven skills in program and team management. Successful at evaluating training needs and program operations to make effective decisions. Advanced skills in Dynamic CRM and Salesforce.
Overview
4
4
years of professional experience
Work History
Branch Manager
Enterprise Mobility
Atlanta, GA
11.2022 - 01.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Assisted other branches when needed during peak periods or special projects.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Established and built customer relationships through targeted outreach and initiatives.
- Supported outside sales force in servicing and obtaining new business.
Senior Account Specialist
Enterprise Mobility
Chamblee, GA
03.2020 - 09.2023
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Created assessments to evaluate the effectiveness of training programs.
- Coordinated with subject matter experts in order to develop comprehensive training content.
- Provided technical support during online training events using web conferencing tools.
- Assisted in developing training plans for new hires and existing employees.
- Implemented performance management systems to track employee progress against established goals.
- Identified areas for improvement within existing training programs and provided recommendations for change.
- Developed interactive eLearning modules utilizing authoring software such as Articulate Storyline or Adobe Captivate.
- Maintained accurate records of all completed trainings in the organization's Learning Management System.
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
- Identified and communicated to management regarding areas needing additional training.
- Supported onboarding of new employees by hosting orientation sessions.
- Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
- Explained goals and expectations required of trainees.
- Performed data entry of client information into CRM system.
Education
Bachelor of Science - Biology
Kennesaw State University
Kennesaw, GA05-2017
Skills
- Process Improvement
- Team leadership
- Branch Operations Management
- Sales Development
- Customer Service
- Business development expertise
- Coaching and Mentoring
- Employee Development
- Workshop Facilitation
- Video instruction
- Product Development
- Performance Assessment
- Training Program Development
- Recruiting
- Learning Management Systems
Timeline
Branch Manager
Enterprise Mobility
11.2022 - 01.2024
Senior Account Specialist
Enterprise Mobility
03.2020 - 09.2023
Bachelor of Science - Biology
Kennesaw State University