Jasmine Barksdale
Baltimore,MD
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Substitute Preschool Teacher
Elements of Education
Baltimore, MD
03.2023 - Current
- Monitored students' progress regularly and provided feedback on performance to classroom teachers.
- Encouraged positive behavior through verbal praise, rewards and other appropriate methods of discipline.
- Attended professional development sessions related to early childhood education topics.
- Organized materials necessary for daily activities such as art projects or science experiments.
- Provided a safe and nurturing environment for children to learn and explore new ideas.
- Ensured classrooms were clean and organized at all times.
- Helped to maintain orderliness during lunchtime by monitoring noise levels and encouraging students to stay seated while eating meals.
- Planned and facilitated activities that promote physical, social, emotional and cognitive development of preschoolers.
- Prepared lesson plans for various age groups in accordance with the curriculum guidelines.
- Read stories aloud to young learners while promoting literacy skills through interactive questioning techniques.
Assistant Branch Manager, Operations
Harbor Bank
Baltimore, MD
05.2022 - 03.2023
- Ensured compliance with regulatory requirements and internal policies related to assets.
- Maintained relationships with brokers, financial advisors, and bankers who provide services related to assets.
- Analyzed financial data, industry trends, and market conditions to identify opportunities for asset growth.
- Developed metrics for evaluating performance of investment portfolios over time.
- Assisted in the preparation of budgets for capital expenditures and operational costs associated with assets.
- Coordinated with external auditors during audit process for review of asset records.
- Reviewed existing contracts related to asset purchases or sales and made necessary amendments as needed.
- Provided guidance on asset allocation models based on individual goals or objectives.
- Performed periodic audits of the branch's internal controls systems to detect errors or irregularities.
- Created reports on daily deposit activity, teller cash levels, ATM balancing results, loan originations and other key metrics for executive review.
- Analyzed current processes within the branch to identify opportunities for improved efficiency or cost savings initiatives.
- Analyzed weekly sales figures and prepared detailed reports summarizing performance metrics.
- Ensured compliance with all regulatory requirements related to branch operations.
- Resolved escalated customer complaints in a timely manner while maintaining excellent customer relations.
- Developed training plans for newly hired employees as well as ongoing professional development programs for existing staff members.
- Provided guidance to staff members regarding best practices for providing exceptional customer service experiences.
- Developed and implemented operational policies and procedures to improve efficiency and customer service.
- Conducted performance reviews of staff, identified improvement areas, and provided feedback and coaching to enhance productivity.
- Coordinated with other departments to ensure smooth daily operations.
- Recruited new employees by conducting interviews and administering pre-employment tests.
- Negotiated contracts with third-party vendors for services such as ATM maintenance and armored car pickups.
- Managed daily activities of the branch including staffing, sales goals, financial reporting, cash management, customer service delivery, security protocols and risk mitigation.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Established and built customer relationships through targeted outreach and initiatives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Planned work schedules to maintain adequate staffing levels.
Retail Banker
M&T Bank
Baltimore, MD
11.2020 - Current
- Supported and managed promotional activities to increase bank exposure and reputation in local community.
- Identified and resolved complex client service issues to deliver exceptional customer service.
- Completed documentation for new accounts in alignment with bank policies and procedures.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Examined checks for identification and endorsement.
- Processed 100 cash withdrawals per hour accurately and efficiently.
- Counted as much as $100,000 in daily funds with manual and machine-assisted methods.
- Assessed daily reports and generated notification letters to delinquent account holders.
- Loaded consumer loan applications into PACE program.
- Liaised between bank branches regarding best practices and operations.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Title Clerk
PDP Group
Timonium, MD
10.2019 - 11.2020
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Expedited title and licensing work via new processes resulting in 10% reduction in customer time expended.
- Posted and tracked titling transactions and completed month-end accounting reports.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Reported on discovered encumbrances and outlined required corrective actions to clear titles.
- Evaluated documents to determine property ownership.
Customer Service Representative
Johns Hopkins HealthCare LLC
Hanover, MD
09.2018 - 10.2019
- Answers incoming customer inquiries from John Hopkins Healthcare members, providers and internal stakeholders.
- Receives customer inquiries can be sent via Calls, letters and/ or other electronic means such as Jabber or chat.
- Position involves actively works to listen and comprehend questions, offer accurate information, resolve problems, professional respond to all inquiries and comprehensively document the customer interactions in JHHC’s customer service database(s).
- Requires strong communication skills both verbal and written, good problem solving skills, a professional demeanor with consistent and timely attendance.
- Working with call center management, QA and our dedicated training team(s), will stay updated on product, compliance and service offerings, remaining knowledgeable and informed of all policies.
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
Member Service Representative
Owings Mills, MD
04.2018 - 09.2018
- Receive incoming phone calls from members and other departments to research errors and member issues.
- Work with members on their strategy about their health and wellness programs.
- Identify, and recommend products and services to help meet members' needs.
- Assisted with the data entry of biometric screening data.
- Handle all outbound calls regarding missing information for participant.
- Collaborate with account manager for complete outlining of goals, events, deliverables, resources and budget.
- Manage project records to ensure any changes are documented and approved with client guidelines.
Warehouse Associate
Amazon Fulfillment
Dundalk, MD
07.2016 - 07.2017
- Receive products using frequency scanners and unload shipments from trucks.
- Handle packages from small envelopes to boxes ranging up to 49 pounds.
- Initiates requests for information if not available.
- Meet production goals and rates per day.
- Evaluates, analyzes and prioritizes sales needs relative to factory/supplier production and dealer, branch, and company inventories.
- Expedites and traces orders for channel partners through host systems.
Sales Associate
T-Mobile
Baltimore, MD
09.2014 - 09.2016
- Building confidence of customers by making the store experience interactive, engaging, and reassuring.
- Maximized customer experience by resolving the whole problem.
- Maintained he visual appeal of your store.
- Collecting payments accurately.
- Made the most effective use of store displays and interactive devices for each of your customers.
- Kept abreast of the rapidly evolving T-Mobile technology.
- Developed positive customer relationships.
- Maintained store operations and standards.
Administrative Assistant
Goodnow Community Center
Baltimore, MD
06.2008 - 03.2015
- Organize and provide documents, reports and information to department and external clients in a useful and well-organized manner.
- Create and maintain active files.
- Schedule travel, coordinate with travel agency to obtain the best possible trip and prepare travel expense reports accordingly.
- Plan meetings and conference calls and arrange and manage meetings.
- Take and compile minutes of meeting.
- Initiate purchase requisitions.
- Order office supplies and equipment.
- Maintain files and folders.
- Maintain weekly schedules for employees.
- Handle and screen telephone calls, routine mail and reallocate as required.
- Train and supervise casual and clerical staff.
- Process client orders, invoices and payments.
- Perform basic bookkeeping activities.
- Create and maintain database records.
- Manage front office operations.
- Liaise with local authorities and vendors.
- Manage calendars.
- Plan and organize meetings and events.
- Track and process annual fixed asset inventory.
- Meeting customers’ needs and helping to my full capability after attended proper training required for position.
Education
Bachelor’s Degree of Science - Psychology
Morgan State University
Associate of Arts - Psychology
The Community College of Baltimore County
Essex, MD05.2021
Skills
- Agency
- Basic
- Bookkeeping
- Budget
- Call center
- Clerical
- Strong communication skills
- Clients
- Client
- Customer service
- Data entry
- Database
- Front office
- Inventory
- Letters
- Meetings
- Office
- Works
- Policies
- Problem solving skills
- QA
- Research
- Sales
- Scanners
- Strategy
- Telephone
- Phone
- Well-organized
- Written
- MS Office proficient
- Qualified in commercial servicing
- Debt and credit management
- Currency and coin counter
- Exceptional customer service
- International finance knowledge
- Strong sense of banking ethics
- Excellent communication skills
- Team building
- Problem resolution
- Communication
- Portfolio Management
- Investment strategies
- Qualitative Analysis
- Risk Mitigation
- Asset Allocation
- Debt management
- Report Preparation
- Microsoft Excel
- Quantitative Analysis
- Handling Escalations
- Quality Assurance
- Training and mentoring
- One Call Resolution
- Schedule Coordination
- Regulatory Compliance
- Audit Support
- Deadline-oriented
References
References available upon request
Languages
Spanish
Limited
References
References available upon request.
Timeline
Substitute Preschool Teacher
Elements of Education
03.2023 - Current
Assistant Branch Manager, Operations
Harbor Bank
05.2022 - 03.2023
Retail Banker
M&T Bank
11.2020 - Current
Title Clerk
PDP Group
10.2019 - 11.2020
Customer Service Representative
Johns Hopkins HealthCare LLC
09.2018 - 10.2019
Member Service Representative
04.2018 - 09.2018
Warehouse Associate
Amazon Fulfillment
07.2016 - 07.2017
Sales Associate
T-Mobile
09.2014 - 09.2016
Administrative Assistant
Goodnow Community Center
06.2008 - 03.2015
Bachelor’s Degree of Science - Psychology
Morgan State University
Associate of Arts - Psychology
The Community College of Baltimore County