Jasmine Barrera
Weslaco,TX
Summary
Dynamic telecommunications operator with proven expertise at Alamo Police Department in call routing and incident reporting. Skilled in network management and professional communication, I excelled in resolving complex issues, ensuring safety compliance, and enhancing service efficiency. Recognized for maintaining high standards in emergency response and achieving exceptional caller satisfaction. Seeking a position that furthers my career goals in the law enforcement field.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Telecommunications Operator
Alamo Police Department
12.2024 - Current
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Operated digital paging system to notify recipients of incoming calls.
- Responded to service requests during and after business hours.
- Maintained up-to-date knowledge of emergency call procedures.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Airbnb Host
Airbnb
11.2023 - 11.2024
- Maintained a total of three properties in my time as a host, utilizing my time management skills and customer service abilities to best serve guest needs.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Oversaw and completed detailed assessments of the properties prior to stays, ensuring readiness of location prior to bookings, effectively implementing comprehensive home consultation process.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Completed a weekly walkthrough of each house, coordinating repairs, and upgrades as needed.
- Developed and implemented promotional strategies to increase occupancy.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Hairstylist
Great Clips
07.2023 - 10.2023
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
High School Diploma -
Vanguard Academy
Pharr, TX05-2020
Business Administration
South Texas College
McAllen, TX05-2020
Skills
- Switchboard management
- Greeting customers
- Search directories
- Network management
- Call routing
- Professional communication
- Incident reporting
- Information security
- Safety practices
- Regulatory compliance
Certification
- Certified TCOLE, Issued by Texas Commission on Law Enforcement - April 2025
- CPR Certification, Pharr Police Academy- March 2025
- Certified Cosmetologist, State of New York Cosmetology Board- March 2023
Timeline
Telecommunications Operator
Alamo Police Department
12.2024 - Current
Airbnb Host
Airbnb
11.2023 - 11.2024
Hairstylist
Great Clips
07.2023 - 10.2023
High School Diploma -
Vanguard Academy
Business Administration
South Texas College
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