Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Software
Languages
Timeline
AdministrativeAssistant
Jasmine Bartlett
Open To Work

Jasmine Bartlett

Yorkville,IL

Work Preference

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsPaid sick leavePaid time offWork from home optionHealthcare benefits401k match

Summary

Driven and personable over achiever with over 10 years of experience interfacing with clients to ensure optimal service. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control, and leadership. Dependable and courteous self-starter and team player seeking to leverage background into a dynamic role with a progressive organization.

Overview

15
15
years of professional experience

Work History

Property Adminitrator

Unico Properties LLC
03.2021 - 03.2025
  • Oversaw property management operations, ensuring compliance with regulations and tenant satisfaction.
  • Managed lease administration processes, including renewals and terminations, enhancing operational efficiency.
  • Developed and maintained relationships with vendors, negotiating contracts to optimize service delivery.
  • Coordinated maintenance requests, prioritizing urgent issues to minimize tenant disruptions.
  • Negotiated contracts with vendors, securing the best possible pricing for property services and supplies.
  • Increased tenant satisfaction by promptly addressing maintenance issues and providing exceptional customer service.
  • Enter and track work order requests and coordinate with vendors such as janitorial, signage, landscaping, painting, and security.
    • Provide administrative and general office support for Property Management and Engineering staff such as filing, providing front desk coverage, processing mail, document preparation, records maintenance, coding and processing invoices, assigning and maintaining logs of purchase orders, confirming and auditing visa statements, ordering supplies, preparation/delivery of mail, and maintaining office equipment.
    • Tracks vendor and tenant insurance certificates.
    • Tracks data such as LEED and EnergyStar maintenance and administrative license and certification renewals.
    • Supports day-to-day tenant activities including coordinating keys, issuing access cards, writing tenant bulletins,
    coordinating tenant move in/out, organizing special events, and scheduling freight elevators and conference rooms.
    • Assist in building marketing and new and renewal leasing activities including lease administration, reporting, and events.
    • Maintained property appearance and condition by coordinating and overseeing the quality of vendor’s delivery of services such as janitorial, landscaping, and signage.
    • Assist with close out of tenant improvement or building capital projects.
    • Assist with compiling information and writing reports.
    • Assist with Accounts Receivable calls and collection of tenant rent.
    • Assemble monthly reporting and annual budgets for distribution.
    • Support Unico’s investment teams with due diligence for building acquisitions and sales.
    • Built positive business relationships, and promote a culture and demonstrate leadership that is committed to
    excellent service and sustainability.
    • Track and assist in negotiating market common service contracts.
    • Assist and track market common budgets.
    • Assist in monthly tenant bill backs and utility recovery billings.

Administrative Assistant

Associated Asset Management, AAM, LLC
Tempe, AZ
01.2017 - 03.2021
  • Provides direct support to assigned Community Manager in order to meet community standards.
  • Addresses customer issues and ensures effective, long-term solutions.
  • Provides customer service to homeowners via phone and email.
  • Provides support to Community Manager which includes answering phones/returning calls, composing correspondence, sending/receiving faxes,
  • Creating and maintaining spreadsheets, etc.
  • Maintains an effective process for tracking architectural submittals.
  • Arranges Board of Directors (BOD) meetings (times/locations) and prepares all correspondence necessary to notify parties and updates,
  • Prepares and mail BOD meeting packets.
  • Ensures necessary information is organized and accessible to Community Manager on the day of BOD meetings.
  • Works with vendors to provide direction and collect bids per the manager.
  • Designs brochures, pamphlets, handouts, etc. for communities.
  • Maintains strict adherence to community and company deadlines.
  • Corresponds with Homeowners and Vendors emails daily, including follow up.
  • Performs other related duties as directed.
  • Accurately entered data into system.
  • Sort, open and route incoming mail and deliveries to help all staff can respond properly and quickly to business and customer requirements.

Customer Service Representative

Opticare
Tempe, AZ
09.2016 - 11.2016
  • Verified eligibility and benefits, relaying claim status, instructing customers on appropriate procedures, and assisting members with locating providers.
  • Understand and explain member eligibility and benefits to customers,
  • Addressing concerns when necessary
  • Perform claim status checks
  • Assisted members with locating local providers
  • Instruct providers in proper procedures for filing
  • Ensure that all calls beyond the scope of the unit are escalated efficiently for more intensive research

Receptionist

Copper Sky Recreation Complex
Maricopa, AZ
03.2014 - 06.2017
  • Answered inbound calls from customers regarding membership. Served as the first point of contact with members and potential members of Copper Sky.
  • Provided customer service to all members and participants in activities and programs.
  • Admirable experience working as Front Desk Attendant/Receptionist.
  • Ability to give and take information over the phone and in person.
  • Ability to show a professional and polite manner and resolve member complaints.
  • Entered daily data in computer systems and documented office activities.
  • Ability to relay information accurately to others.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Receive and record payment for memberships/activities.
  • Supporting other employees to serve members.

Resident Services Coordinator

Province Community Association
Maricopa, AZ
06.2012 - 07.2016
  • Served as the first point of contact for residents, guests and vendors calling or visiting the Village Center.
  • Effectively and efficiently operate the multi-line phone board and provide prompt, courteous and knowledgeable assistance
  • Ability to handle a variety of customer service and administrative tasks
  • Resolved customer issues with expediency
  • Solved grievances and complaints by collaborating with residents.
  • Maintained high-quality direct care for all residents.
  • Managed chart storage and organization.
  • Copied, logged and scanned supporting documentation and placed all information in homeowner files.
  • Promoted resident care and safety by maintaining a safe and organized environment.
  • Managed up to 5 Front Desk employees.
  • Trained any/all new Front Desk employees on systems and operations for the Front Desk.

Barista

Honeycutt Coffee
Maricopa, AZ
10.2012 - 07.2013
  • Maintained a great relationship with guests ensuring customer satisfaction.
  • Helped manage inventory of products and ensure optimal stock maintenance at all times.
  • Recommend products to customers and assist in placing orders while coordinating with customers in a timely and effective manner.
  • Cultivated ability to recall customers' names and address each by name.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Constantly expanded personal knowledge of coffee styles and varieties.

General Clerk/cashier/Customer Service Desk

Fry's Marketplace
Maricopa, AZ
11.2009 - 09.2011
  • Received payment from customers by either cash, credit card, or gift card.
  • Issued receipts, refunds, credit's or change outstanding to customers
  • Assisted customers with their transactions, Money Orders, Western Union, Ticket Master, and any problems or questions
  • Assisted with returns of bad or not working merchandise and/or food.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.

Education

High School Diploma -

Eisenhower High School
Rialto, CA
06.2003

Skills

  • Clerical support
  • Quality assurance
  • Calendar management
  • Correspondence writing
  • Word Processing
  • Spreadsheet tracking
  • Customer service
  • Customer Relations
  • Written communication
  • Time management
  • Reception oversight
  • Records retrieval
  • Schedule maintenance
  • Multi-line telephone system operation
  • Microsoft Office Suites
  • Minute Taking
  • Filing
  • Multi-tasking
  • Managing Front Office/Supplies
  • Manage/train multiple employees
  • Fast Learner
  • Team Player
  • Teamwork
  • Website Management
  • Generate Reports
  • Communication
  • Creativity
  • Decision Making
  • Project Management
  • Organized
  • Self Starter
  • Adaptability
  • Critical Thinking
  • Conflict Resolution
  • Negotiation
  • Collaboration
  • Staff Management
  • Mail handling
  • Customer and client relations
  • Scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Yardi

Microsoft Office

Excel

Word

Power Point

Adobe

Languages

English
Native or Bilingual

Timeline

Property Adminitrator

Unico Properties LLC
03.2021 - 03.2025

Administrative Assistant

Associated Asset Management, AAM, LLC
01.2017 - 03.2021

Customer Service Representative

Opticare
09.2016 - 11.2016

Receptionist

Copper Sky Recreation Complex
03.2014 - 06.2017

Barista

Honeycutt Coffee
10.2012 - 07.2013

Resident Services Coordinator

Province Community Association
06.2012 - 07.2016

General Clerk/cashier/Customer Service Desk

Fry's Marketplace
11.2009 - 09.2011

High School Diploma -

Eisenhower High School

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