Summary
Work History
Education
Skills
Timeline
Generic

Jasmine Baskins

Charlotte,NC

Summary

Well-qualified claims processor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Work History

Property Claims Processor

ALLSTATE INSURANCE
  • Interacts with customers via telephone, email, online chat to provide support and information on claims process
  • Ability to work independently and manage time efficiently in a virtual work environment
  • Review and process insurance claims in a timely manner to ensure quick and accurate processing
  • Complete outbound customer contact and follow-up to secure necessary file information and bring existing claims to resolution
  • Maintain claims records, including claim history, related correspondence, and claim documents
  • Triaging and assigning claims to the appropriate resources based on damage level review
  • May investigate prior losses and other information on file and order reports as needed.

Workflow COE Dispatcher

ALLSTATE INSURANCE
  • Completing routine related claim tasks, by making contact attempts with customer through voice-to-voice contact and email correspondence
  • Monitors outlook shared group Mailbox and responds to time sensitive requests from customers, employees, property controllers and leaders
  • Contact customers to schedule auto and property inspection appointments through ERL/Service Power
  • Monitoring various workgroups via multi reassign throughout the day
  • Analyzes daily claim volume and coordinates with Workflow to review Catastrophe Response needs
  • Conducts weekly quality audit reports to improve department operations and adherence to operating procedures
  • Developed and designed training curriculum for organization to meet instructional goals and objectives.

Encompass Claims Consultant

ALLSTATE INSURANCE
  • Perform daily submission of centralized claims reporting sent to workgroup mailbox
  • Examine claim photo assignments for approval and assign through ERL service power
  • Promptly responds to general inquiries and process upload requests sent to shared mailboxes
  • Retrieves, prints and faxes, or mails supporting documentation to vendors and/or customers as directed
  • Communicate regularly with policy holders, claimants, and insurance carriers regarding coverage decisions
  • Process insurance claims, including reviewing documentation and appeals
  • Maintain accurate databases for claims submissions and tracking, providing timely reports to management
  • Receives, screens and routines incoming written/electronic correspondence.

Claims Service Specialist

ALLSTATE INSURANCE
  • Manage a steady volume of inbound calls to assist Allstate customers, third party carriers and other claimants and vendors in our claims process
  • Handle customer inquiries related to damage estimates completed by claims adjuster
  • Review claim photos to determine and establish appropriate inspection type
  • Confirms coverage and liability and process claims payments to claimants/insureds in accordance with policy provisions
  • Communicate with insurance carriers regarding coverage decisions and status of pending claims
  • Track claim progress, and monitor status of denied claims and appeals
  • Ensure that appropriate actions are taken to resolve customer problems and concerns.

Tier 3 Agent

GO HEALTH - Blue Cross Blue Shield
  • Determine status of coverage and discuss health plan coverage options and coverage benefits
  • Maintain confidentiality of all records according to state and HIPPA guidelines
  • Obtain appropriate authorization and notify holder of policy effective date and notice of any changes
  • Collect insurance policy id and/or demographic information to verify type of coverage insured.

Tier 1 Agent

GO HEALTH - Blue Cross Blue Shield
  • Handle inbound sale inquiries to effectively qualify individuals seeking Health insurance plans and products
  • Perform accurate entry of new and existing policyholders account information
  • Guide consumers through the initial buying process by effectively screening calls to verify eligibility
  • Document customer interactions and all actions taken during call.

Customer Service Representative

CONVERGYS - Charter Communications
  • Manage a high volume of inbound and outbound calls for providing service and product information
  • Investigate customer problems and provide speedy resolutions
  • Provide troubleshooting assistance to customers with technical issues, using computerized database system
  • Recommend new products or services and promote add on sales
  • Schedule service calls and set appointments to handle customer issues not resolved over the phone
  • Consult with customers to evaluate needs and determine best options
  • Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns.

Education

Independence High School
06.2010

Skills

  • Office Suites (MS office, Excel, Adobe)
  • Decision Making Skills
  • Data Entry
  • Time Management
  • Analytical Skills
  • Critical Thinking

Timeline

Property Claims Processor

ALLSTATE INSURANCE

Workflow COE Dispatcher

ALLSTATE INSURANCE

Encompass Claims Consultant

ALLSTATE INSURANCE

Claims Service Specialist

ALLSTATE INSURANCE

Tier 3 Agent

GO HEALTH - Blue Cross Blue Shield

Tier 1 Agent

GO HEALTH - Blue Cross Blue Shield

Customer Service Representative

CONVERGYS - Charter Communications

Independence High School

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Jasmine Baskins