Jasmine Beard
Fort Worth,TX
Summary
I have always enjoyed interacting with people. Through these interactions I have dealt with irritable people. As I keep a calm attitude to make sure I get them what they desire while boosting credibility for the organization and doing my part as a team player to make sure the organization is not negatively impacted. In doing that I have had many people refer and speak highly of the organization/ myself because I promised to myself that I will always treat others how I want to be treated.
Overview
9
9
years of professional experience
Work History
Aviation Technician
US Navy
Fort Worth, TX
12.2021 - Current
- Constantly upholding a standard of professionalism in all tasks.
- Directed and mentored team members.
- Promoted high customer satisfaction by resolving problems with knowledge, and a positive attitude.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Correctional Officer
Texas Department of Criminal Justice
Huntsville, USA
01.2018 - 11.2021
- Managed and controlled offender traffic, and maintained safety.
- Conducted searches of inmates and cells to detect contraband and illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Trained new correctional officers in proper safety protocols and techniques.
Customer Service Representative
Results Companies
Provo, UT
08.2015 - 12.2017
- Provided service overviews to guests.
- Stayed current on relevant product and service offerings.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Dispatched emergency assistance when necessary.
- Strictly uphold and enforce policies and procedures regarding customer privacy and data protection regulations.
Education
Diploma -
Benjamin O. Davis Jr. Senior High School
Houston, Texas06.2015
Skills
- Active listening
- Adaptability
- Leadership
- Computer literate (Word, Excel, PowerPoint)
- Integrity
- Accountability
- Flexibility
- Multi-tasking
- Planning, Organization
- Problem solving
- Complaint resolution
- Documentation
References
Available upon request.
Timeline
Aviation Technician
US Navy
12.2021 - Current
Correctional Officer
Texas Department of Criminal Justice
01.2018 - 11.2021
Customer Service Representative
Results Companies
08.2015 - 12.2017
Diploma -
Benjamin O. Davis Jr. Senior High School