Jasmine Beeman

*Delivered exceptional customer service by addressing patient inquiries and resolving issues related to healthcare plan and services.

*Assisted patient’s in understanding their insurance benefits and coverage, ensuring clear communication and patient satisfaction.

*Processed and managed patient information with accuracy and confidentiality, adhering to HIPPA regulations.

*Coordinating with healthcare providers and insurance companies to facilitate claims processing and dispute.

* Conducted follow up calls to patients to ensure resolution of their concerns and to provide additional support as needed

*Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction in a timely matter.

*Managed and maintained customer accounts, updating information and processing transactions accurately.

*Utilized company software to document customer interactions and track service outcomes ensuring accurate records were maintained

*Collaborated with team members to streamline processes and improve service delivery, contributing to a more efficient workflow.

*Asissted in training new team members by sharing best practices and providing guidance on company policies and procedures.

*Handled high volume calls and emails, prioritizing tasks to meet service level agreements and maintain high performance standards.