Jasmine Bell
Jackson,MS
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
4
4
years of professional experience
Work History
Customer Care Coordinator - Remote
Continuum Global Solutions
Jackson, MS
02.2020 - 09.2023
- Communicated with customers to identify needs and expectations.
- Took ownership of customers issues to follow problems through to resolution.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Service Operations Specialist,
Getinge Group
Nashville, TN
04.2021 - 05.2022
- Motivated and trained employees to maximize team productivity.
- Tracked and analyzed reports to determine needed improvements.
- Collected, arranged, and input information into database system.
Director, Specialty Clinical Solutions Remote
Prime Therapeutics
Jackson, MS
01.2020 - 04.2022
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
Education
Bachelor of Science - Business Administration And Management
Mississippi State University
Starkville, MS05.2023
Skills
- First Call Resolution
- Inter-Department Collaboration
- Cataloging
- Research and Due Diligence
Timeline
Service Operations Specialist,
Getinge Group
04.2021 - 05.2022
Customer Care Coordinator - Remote
Continuum Global Solutions
02.2020 - 09.2023
Director, Specialty Clinical Solutions Remote
Prime Therapeutics
01.2020 - 04.2022
Bachelor of Science - Business Administration And Management
Mississippi State University